Shop Manager

Job Description

Alder Hey Children’s Hospital is the busiest children’s hospital in the UK caring for over 330,000 young patients every year. Alder Hey is a Centre of Excellence for children with cancer, heart, spinal and brain disease and a National Centre for head and facial surgery, we are one of only four centres nationally to provide epilepsy surgery and one of two accredited major trauma units for children in the North West.
Alder Hey Children’s Charity raises funds to support the pioneering work at our brand new hospital, Alder Hey in the Park, and aims to improve the quality of life for not only the young people we see each year, but through innovations and research into childhood diseases, the quality of life for children across the world.

Overall purpose of the role:
We are looking for an experienced, ambitious Charity Shop Manager to join our successful Charity team to manage our charity shop in Huyton.

The Shop Manager will be an integral part of the wider Charity team.

Main duties and responsibilities:

Income generation
• Maximise sales and profits ensuring weekly targets are met
• Maintain an appropriate income/expense budget in collaboration with relevant Charity staff
• Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement
• Manage the team to maximise income from Gift Aid on donated products
• Work with the wider Charity team to promote and support fundraising activities and events

Staffing and volunteers
• Line management of Assistant Shop Manager and team of volunteers
• Recruit manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence
• Provide and support ongoing training and development
• To work and treat staff and stakeholders in accordance with the Charity’s values

Health & Safety
• Ensure the shop adheres to Retail Health and Safety regulations
• Ensure the Health and Safety of staff, volunteers and customers
• Ensure staff and volunteers are training in manual handling

Stock Control
• Ensure continuous, sufficient levels of high quality stock
• Be responsible for deliveries and stock controls
• Ensure stock is appropriate to the business and priced accordingly
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates

Customer Service
• Set high standards of cleanliness, display and merchandising.
• Ensure the Health and Safety of your team and customers.
• Establish quality standards, consumer safety and ensuring continuity.
• Represent a good quality of products, being responsible for sourcing sufficient levels of donated stock in collaboration with the wider Retail team.
• Play a key role in enabling the shop to represent the Charity’s values

A full job description can be found here.

Additional Information

How to apply:

Please send your CV and cover letter through to Louise.Ferguson@alderhey.nhs.uk and Cath.Harding@alderhey.nhs.uk