Useful Contacts
Business Support
Charity Days
This organisation aims to put voluntary sector organisations
in touch with professional trainers who provide
their services for free (or at a subsidised rate to cover expenses).
Web: www.ukcharitydays.co.uk
Email: jane@ukcharitydays.co.uk
Tel:01757 638748
CopyAdvice
Allows advertisers, agencies and media owners to check that their prospective non-broadcast ads or multi-media concepts comply with the UK Advertising Codes.
Web: www.copyadvice.co.uk
Email: advice@cap.org.uk
Tel:020 7035 4848
Business Employment Law and Access Issues
ACAS
Provides information on employment law
for use by employers and employees.
Web: www.acas.org.uk
Tel: 0845 747 4747
BusinessLink
BusinessLink provides information for employers on issues such as pay, recruitment, staff management and conflict resolution. They also have useful sections on the environment, workplace health & safety, finance, tax, and property.
Web: www.businesslink.gov.uk
Tel: 0845 600 9006
Department for Business, Innovation and Skills (BIS)
BIS provides information on all aspects of employment law, such as minimum wage regulations, hours of work, employee consultation and redundancy arrangements.
Web: www.berr.gov.uk/employment/index.html
Tel: 020 7215 5000
DirectGov: Employment
DirectGov provides information for employees and volunteers on all aspects of work, from rights, holidays and grievance procedures to health & safety matters and trade unions.
Web: www.direct.gov.uk/en/Employment/index.htm
Equality and Human Rights Commission
Includes Disability Rights Commission, Equal Opportunities
Commission and Commission for Racial Equality.
Web: www.equalityhumanrights.com
Email : englandhelpline@equalityhumanrights.com / scotlandhelpline@equalityhumanrights.com / waleshelpline@equalityhumanrights.com
Tel: 0845 604 6610 (England), 0845 604 5510 (Scotland), 0845 604 8810 (Wales)
Ethical Information
Ethical Consumer
An independent lifestyle magazine that informs consumers about everything from
the social and environmental impacts of a product to the ethical
records of the companies that produce them.
Web: www.ethicalconsumer.org
Tel: 0161 226 2929
Government Departments
Cabinet Office
Gives information of various aspects of government and the Civil Service, including the Big Society.
Web: www.cabinetoffice.gov.uk
Email: Enquiries form on website
Tel: 020 7276 3000
Department for Environment, Food and Rural Affairs
DEFRA provide information on all aspects of waste and recycling
and give information for voluntary sector groups on how to obtain recycling and reuse
credits.
Web: www.defra.gov.uk/environment/waste/
Email: defra.helpline@defra.gsi.gov.uk
Tel: 0845 933 5577
Textphone: 0845 300 1998
HM Revenue and Customs
Provides key information and services you need to comply with the law
and ease your tax dealings with Government.
Web: www.hmrc.gov.uk
Email: Enquiries form on website
Tel: 0845 302 0203 (Charities Helpline)
Health and Safety
Health and Safety
Executive (HSE)
Responsible for the regulation of almost all the risks to health and safety arising from work activity in
Britain.
Web: www.hse.gov.uk
Email: hse.infoline@connaught.plc.uk
Tel: 0845 300 9923 (Incident Contact Centre) / 0151 951 4000 (Switchboard)
Money
The Bank of England
Offers useful information about Bank of England notes and their security features, and what to do if you believe you have counterfeit or partially destroyed notes. They also have links to the Scottish and Irish banks which issue banknotes.
Web: www.bankofengland.co.uk/banknotes/index.htm
Email: enquiries@bankofengland.co.uk
Tel: 020 7601 4444
The Committee of Scottish Clearing Bankers (CSCB)
Offers useful information about Scottish banking, with a guide on identifying banknotes' security features, and what to do if you believe you have counterfeit or partially destroyed notes.
Web: www.scotbanks.org.uk
Email: Enquiries form on website
Tel: 08456 020000
The Royal Mint
Gives information on current coinage, with particular detail of counterfeit £1s.
Web: www.royalmint.com/Corporate/facts/circulation.aspx
Email: Enquiries form on website
Tel: 01443 222111
MPs
Irish Houses of the Oireachtas
Constantly updated information on members of the Irish National Parliament, including their contact details.
Web: www.oireachtas.ie/members-hist/
Email: communications@oireachtas.ie
Tel: + 353 (0) 1 6183000
National Assembly for Wales
Constantly updated information on members of the Welsh National Assembly, including their contact details.
Web: www.assemblywales.org/memhome.htm
Email: assembly.info@wales.gov.uk
Scottish Parliament
Constantly updated information on MSPs, including their contact details.
Web: www.scottish.parliament.uk/msp
Tel: 0131 348 5000 (Enquiries) or 0800 092 7500 (to speak to an MSP)
Textphone: 0800 092 7100
UK Parliament
Constantly updated information on UK MPs, including their contact details.
Web: www.parliament.uk/mps-lords-and-offices
Email: Enquiries form on website
Recycling and Reuse
Community Recycling Network (CRN)
National umbrella organisation for
community-based, not-for-profit and co-operative waste
management groups which work in reduction, reuse and
recycling.
Web: www.crn.org.uk
Email: info@crn.org.uk
Tel: 020 7324 4708
DirectGov: Environment and Greener Living
Government site which provides easy access to information on public services, including environmental issues.
Web: www.direct.gov.uk/en/Environmentandgreenerliving/Wasteandrecycling
Don't Dump That
Hub for local reuse forums, allowing people with unwanted
goods to pass them onto others who could use them.
Web: www.dontdumpthat.com
Email: Enquiries form on website
Environment Agency
Responsible for the protection of the environment in England and Wales,
influencing Government policy, regulating major industry and monitoring waste management.
Web: www.environment-agency.gov.uk
Email: enquiries@environment-agency.gov.uk
Tel: 0370 850 6506 (Enquiries) / 0800 807060 (Incident Hotline)
Minicom: 0370 242 2549
Envirowise
Provides a government-funded programme of free,
confidential advice to UK businesses.
Web: www.envirowise.gov.uk
Email: Enquiries form on website
Tel: 0808 100 2040 (Enquiries) / 0800 585 794 (Advice Line)
Freegle
A collection of regional British web recycling groups, which match people who
have things they want to get rid of with people who can use
them.
Web: www.ilovefreegle.org
Email: info@ilovefreegle.org
Furniture Reuse Network
FRN promotes the reuse of unwanted furniture and
household effects for the alleviation of need, hardship, distress and poverty.
Web: www.frn.org.uk
Email: info@frn.org.uk
Tel: 0117 954 3571 (Enquiries) / 0845 602 8003 (Donations)
GlobalHAND
This organisation matches offers of gifts - such as vehicles or medical equipment - with aid organisations that potentially need them.
Web: www.globalhand.org/en
Email: enquiries@globalhand.org.uk
Tel: 01892 614874
Green Choices
A "one-stop guide to greener living" containing information
on environmentally-friendly choices in clothing, recycling, DIY, schools, money, etc.
Web: www.greenchoices.org
Email: Enquiries form on website
Local Authority Recycling Advisory Committee (LARAC)
LARAC is a leading national local authority organisation promoting waste reduction
and recycling within local government.
Web: www.larac.org.uk
Tel: 01544 267860
Reuze
Provides help to those with waste to recycle and organisations which reuse that waste.
It also puts people in contact with those who have unwanted items to reuse.
Web: www.reuze.co.uk
Email: info@reuze.co.uk
Textile Recycling Association (TRA)
TRA is a trade association representing textile/shoe collectors. They provide
advice on claiming recycling credits and details of licensed waste collectors.
Web: www.textile-recycling.org.uk
Email: info@textile-recycling.org.uk
Tel: 0845 600 8276
Waste and Resources Action Programme (WRAP)
Aims to promote sustainable waste management by creating stable and efficient
markets for recycled materials and products.
Web: www.wrap.org.uk
Email: Enquiries form on website
Tel: 01295 819 900 (Switchboard) / 0808 100 2040 (Helpline)
Waste Watch
Working with community organisations, local and national government encouraging
the environmental benefits of waste minimisation and recycling.
They provide advice on where and what people can recycle.
Web: www.wastewatch.org.uk
Email: info@wastewatch.org.uk
Tel: 020 7549 0300
Trading Standards
Everything Regulation, Whenever it's Needed
Information on trading regulations relating to charity shops produced by Trading Standards. Gives information on
describing and pricing goods, safety of goods, Sunday trading, consumer complaints, etc.
Web: www.everythingregulation.org.uk
Trading Standards Institute
A 'one stop' shop for consumer protection information in the UK. Enquiries and complaints are fielded by Consumer Direct, who can advise on anything from faulty goods to suspected bogus charity shops.
Web: www.tradingstandards.gov.uk
Tel: 08454 040506 (Consumer Direct)
Voluntary Sector Support and Information
Charities Aid Foundation
CAF is an international non-governmental organisation providing specialist financial services to
charities and their supporters.
Web: www.cafonline.org
Email: Enquiries form on website
Tel: 03000 123000
Department for Social Development
This department of the Northern Ireland Executive covers many areas,
including community and voluntary sector development.
Web: www.dsdni.gov.uk
Email: vcu@dsdni.gov.uk
Tel: 028 9082 9424
TextPhone: 028 9082 9446
Directory for Social Change
DSC publishes a wide range of literature and provides
training courses on the management and finance of voluntary
organisations.
Web: www.dsc.org.uk
Email: training@dsc.org.uk
Tel: 08450 777707
Guidestar UK
GuideStar UK is a charity that provides an online database of every registered charity in England and Wales – all 167,000 of them. Each entry comprises a full annual report for the charity as well as detailed financial information.
Web: www.guidestar.org.uk
Tel: 020 7250 8407
Institute of Fundraising
The professional body representing and supporting fundraisers,
policy development, training and codes of practice.
Web: www.institute-of-fundraising.org.uk
Email: enquiries@institute-of-fundraising.org.uk
Tel: 020 7840 1000
KnowHow NonProfit
Features information and guidance on how to run a non-profit, including funding, campaigns and web content.
Web: www.knowhownonprofit.org
Email: hello@knowhownonprofit.org
National Council for Voluntary Organisations (NCVO)
NCVO provide a range of briefings on issues affecting voluntary organisations as well
as a range of products and services.
Web: www.ncvo-vol.org.uk
Email: ncvo@ncvo-vol.org.uk
Tel: 020 7713 6161
Office of the Scottish Charity Regulator
OSCR is the independent registrar and regulator for 23,400 Scottish charities.
Web: www.oscr.org.uk
Email: info@oscr.org.uk
Tel: 01382 220446
The Charities Resource Network
A service provided by the Charity Finance Directors'
Group to provide information and good practice for
accounting, investment, auditing, human resources,
information technology, planning and management.
Web: www.cfdg.org.uk/crn
Email: info@cfdg.org.uk
Tel: 0845 345 3192
The Charity Commission (UK)
A government department to give the public
confidence in the integrity of charities in England and Wales, responsible
to the Courts for their decisions and to the Home Secretary for the way
they use their resources. Website includes a searchable database of all
registered charities in England and Wales.
Web: www.charitycommission.gov.uk
Email: Enquiries form on website
Tel: 0845 300 0218
The Charity Commission (NI)
An independent regulator of charities in Northern Ireland, with a searchable register.
Web: www.charitycommissionni.org.uk/
Email: admin@charitycommissionni.org.uk
Tel: 028 3832 0220
Textphone: 028 3834 7639
Volunteering
Community Service Volunteers (CSV)
A national organisation that promotes volunteering. Also operates Make a
Difference Day encouraging people to get involved in volunteering.
Web: www.csv.org.uk
Email: information@csv.org.uk
Tel: 020 7278 6601
Do-it.org.uk
A national database of volunteering opportunities and information about becoming a volunteer.
Web: www.do-it.org.uk
Email: Enquiries form on website
Tel: 020 7250 5700
Institute of Volunteering Research
Aims to develop knowledge and understanding of volunteering
in a way that is relevant to practitioners and policy
makers.
Web: www.ivr.org.uk
Email: ivr@volunteeringengland.org.uk
Tel: 020 7520 8900
TimeBank
A UK based national charity that encourages
people to volunteer their time and skills for worthy causes
in areas such as education, young people, health and the
environment.
Web: www.timebank.org.uk
Email: helpdesk@timebank.org.uk
Tel: 0845 456 1668/020 3111 0700
Volunteer Development Scotland
Information and services provided for those working with
volunteers in Scotland.
Web: www.vds.org.uk
Email: vds@vds.org.uk
Tel: 01786 479593
Volunteering England
Information and services provided to those working with
volunteers in England.
Web: www.volunteering.org.uk
Email: volunteering@volunteeringengland.org.uk
Tel: 0845 305 6979
Volunteer Development Agency, Northern Ireland
Provides support, training and information on volunteering and volunteer management in Northern Ireland.
Web: www.volunteering-ni.org
Email: info@volunteernow.co.uk
Tel: 028 9023 6100
Wales Council for Voluntary Action
Resources for volunteer managers in Wales.
Web: www.wcva.org.uk
Email: help@wcva.org.uk
Tel: 0800 288 8329
PLEASE NOTE: The accuracy of this information is to the best of the Association's knowledge. Members are advised to contact individual organisations for full details of their services. Please note that inclusion in this listing does not mean that the Charity Retail Association endorses the services provided by the companies concerned.