Conference: Scotland
Staying ahead in a competitive market
Held Wednesday 13 March 2013
Teacher Building, 14 St Enoch Square, Glasgow
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Representatives from over 30 charities turned out for our Conference in Scotland, designed to provide charity retailers with practical advice and fresh ideas to drive their retail operation forward. An insightful and enjoyable day was had by all and we would like to thank all those who attended and our sponsors for making the event possible.
Our first plenary session, from Professor Leigh Sparks from the Institute of Retail Studies, University of Stirling offered perspectives on the key issues affecting Scotland's town centres. His presentation brought to light some fascinating scenarios for the future of retailing in Scotland - download the slides below for an insight.
Presenter of the second plenary session, Tony Edwards, Third Sector Manager at Zero Waste Scotland, set the scene on waste and reuse issues in Scotland highlighting what this means for the sector.
Back by popular demand, Mark Bradley, Director of The Fan Experience Company, presented the third plenary of the day. Mark is an expert in the art of customer service and has worked with charities to motivate and inspire paid staff and volunteers.
Most of the presentations from the day are available below.
| Session | Presentation |
|---|---|
| Plenary 1 | Scotland's Retail Future Professor Leigh Sparks, Institute for Retail Studies, University of Stirling |
| Plenary 2 | What do Scottish environmental policy developments mean for the sector? Tony Edwards, Third Sector Manager, Zero Waste Scotland |
| Plenary 3 | A Walk in Borrowed Shoes Mark Bradley, Director, The Fan Experience Company |
| A1 | The future of volunteering Paul Okroj, Chest Heart and Stroke Scotland |
| A2 | Legal update Charles Hay and Paul McMahon, Brodies Solicitors |
| A3 | Corporate partnerships: the Dos and Don'ts James Tindell, Scottish Business in the Community |
| B1/C4 | The case for furniture and electrical Dan Reynolds, Bethany Christian Trust |
| B2 | Gift Aid Bobby Grant, Prince and Princess of Wales Hospice Andy Frost, Cybertill |
| B3 | When is the right time to expand? Jan Chebrika, Sense Scotland |
| B4 | Visual Merchandising 1 Visual Merchandising 2 Susie Dunstan and Claire Orr, DEBRA |
| C1 | Social Media for Charity Retailers Graham Bell, 24-7 FastTrack IT Ltd |
Updated: 15 March 2013