We are delighted to bring you the New Charity Retail Awards, generously sponsored by 1st Waste Management.

1st Waste Management Consultants Ltd

These awards have been adapted to recognise the huge achievements and herculean effort to deal with lockdown and the phased reopening of charity retail during 2020.

We want to bring the sector together with a recognition of the role of individuals – whether volunteers, retail leaders or chief executives – during this period.

“It is important for the sector to celebrate the sheer hard work and dedication over the last few months to pull towards a collective sector revival. Our virtual awards ceremony will recognise and celebrate the difficulties since lockdown arrived back in March and the tireless efforts of our members to reopen stronger and more resilient than ever. I can’t wait to read the award entries.”
Robin Osterley, Chief Executive, Charity Retail Association

The Awards cover March – September 2020 and nominations should focus on work carried out during this period only.

The NEW Charity Retail Awards

How to nominate

  1. Nominations open on Monday 14 September 2020
  2. Download and complete the nomination form
  3. Make specific reference to the judging criteria
  4. Send your entry to awards@charityretail.org.uk by Monday 19 October 2020 at 5pm

Please note:

  • Make sure you have read the criteria carefully, as this is how your nomination will be judged.
  • All entries are anonymised before they reach our judges.
  • You can enter multiple categories if you wish.
  • You must be a Charity Retail Association member to enter.
  • Winners will be announced at our awards celebration in November.
The NEW Charity Retail Awards

The categories

The Volunteer Award

This award celebrates our committed volunteers, who ensure the everyday success of charity shops, and who were your shining stars during lockdown and/or reopening of charity retail.

Judging criteria:

  • The volunteer is aged 26 or older on 31 March 2020
  • The volunteer has shown exceptional commitment and performance (five points)
  • The volunteer has made a measurable difference to the shop(s) where they work (five points)
  • The volunteer has lead the way for the retail chain (five points).
The NEW Charity Retail Awards

Most Creative use of Lockdown

This award recognises a shop team that were unable to perform their usual duties in-store and turned their talents to other activities, whether engaging with the local community and/or providing additional support to the parent charity.

Judging criteria:

  • Outline the project or activity that was undertaken (five points)
  • Show how it helped to keep staff and/or volunteers engaged during lockdown (five points)
  • Describe how the project or activity benefitted the parent charity and/or the local community (five points).
The NEW Charity Retail Awards

The Young Volunteer Award

This award recognises the positive difference that young volunteers have made during the last six months to the lockdown period and/or the successful reopening of the sector.

Judging criteria:

  • The volunteer is between 16 and 25 years of age on 31 March 2020
  • The volunteer has shown exceptional commitment and performance (five points)
  • The volunteer has made a measurable difference to the shop(s) where they work (five points)
  • The volunteer has lead the way for the retail chain (five points).
The NEW Charity Retail Awards

The Retail Employee Award

This award recognises the work of an exceptional employee during this challenging period. The nominee could be an employee in a shop, warehouse or Head Office, but they must work for the retail side of the charity.

The staff member has:

  • Shown exceptional commitment and performance (five points)
  • Made a measurable difference to the retail operation (five points)
  • Helped to increase awareness of retailing as an important part of the parent charity’s fundraising (five points)
  • Introduced innovative ways of working that have improved safety and efficiency in the retail operation (five points).
The NEW Charity Retail Awards

Most Creative use of Lockdown

This award recognises a shop team that were unable to perform their usual duties in-store and turned their talents to other activities, whether engaging with the local community and/or providing additional support to the parent charity.

Judging criteria:

  • Outline the project or activity that was undertaken (five points)
  • Show how it helped to keep staff and/or volunteers engaged during lockdown (five points)
  • Describe how the project or activity benefitted the parent charity and/or the local community (five points).
The NEW Charity Retail Awards

The Leadership Award

This award recognises the extraordinary leadership and skills of a charity retail leader in the sector, navigating their retail team throughout the pandemic. It is aimed at a Head of Retail, Director of Trading or similar senior level.

Judging criteria: The retail leader has:

  • Shown strong leadership and initiative (five points)
  • Made a measurable difference to the retail operation (five points)
  • Led the way on increasing awareness of retailing as an important part of the parent charity’s fundraising (five points)
  • Introduced innovative ways of working that have improved the efficiency and/or profitability of the retail operation (five points)
The NEW Charity Retail Awards

Most Supportive Chief Executive

This award recognises the role of chief executives in guiding charities through challenging times and in understanding the importance of retail to the parent charity, championing retail through the charity and engaging with retail issues.

Judging criteria: The chief executive has:

  • Championed retail as a vital part within the wider charity (five points)
  • Displayed vision, ambition and effective engagement to drive forward to aims of retail (five points)
  • Offered advice and guidance to the retail operation and allowed its voice to be heard with senior management and trustees
The NEW Charity Retail Awards

Outstanding Charity Retailer

This award is open to all retail operations – it doesn’t matter how big or small your chain is. We want to hear about retailers who have bounced back, hit record profits, had success with new initiatives, excelled in best practice, for example.

Judging criteria: A supporting statement of around 500 words demonstrating the retail operation’s outstanding achievements since March 2020, especially referencing the effectiveness of the reopening strategy.

The NEW Charity Retail Awards

The judges

A huge thank you to all of our judges for supporting these awards.

  • Caron Bradshaw, Chief Executive, Charity Finance Group
  • Vicky Browning, Chief Executive, ACEVO
  • Lindsey Brummitt, Programme Director, Eden Project
  • Rita Chadhaa, Chief Executive, Small Charities Coalition
  • Fiona Condron, Partner, BDO
  • Dan O’Driscoll, Owner, Engagement Consultancy
  • Robin Osterley, Chief Executive, Charity Retail Association
  • Deborah Parry, National Account Manager, Jobcentre Plus
  • Matthew Plumridge, Owner, MJ Plumridge Training Ltd
  • Phil Prentice, Chief Officer, Scotland’s Towns Partnership