Thank you to everyone who was able to join us for our AGM this year, which for the first time ever, was held virtually over Zoom.

We had 110 members join us live for our review of the year with our chair, Anne Webb and chief executive Robin Osterley.

This was followed with a keynote address delivered by Martin Newman, The Consumer Champion, on ‘how well do you know your pandemic customer?

Also at our AGM we announced our new chair of the Association. Emma Peake, Deputy Chief Executive for The Air Ambulance Service is taking over from Anne Webb, whose last meeting it was.

You can also download our AGM paperwork:

Also for the first time ever, our AGM was recorded. If you would like to watch the recording back please get in touch with Julia Edwards, Head of Outreach, on julia@charityretail.org.uk .