The Charity Retail Awards for 2017 were generously sponsored by Acopia

On Monday 26 June 2017 the world of charity retail – volunteers, staff and suppliers alike – came together for the tenth annual Charity Retail Awards.

The awards are organised and hosted by the Charity Retail Association, the only body to represent charity shops throughout the United Kingdom. This year, for the first time they were held in Nottingham at the Belfry Hotel and have been sponsored by Acopia.

Actress, writer and comedian Jo Caulfield hosted the awards and kicked of the festivities with an hilarious set. Jo, Katherine Dunham (Marketing Manager, Acopia) and Ben Merrett (CEO, Debra and Chair, CRA) then presented the winners with their awards.

Charity Retail Awards 2017: list of winners

Young Volunteer of the Year
Hazel Scott from the Oxfam Ireland shop in Holywood, County Down. Hazel has volunteered for Oxfam Ireland’s Holywood shop for the past seven years. She is frequently referred to as an inspiration for young people, giving up her time to help others even when she is struggling daily with her own health problems.
Hazel Scott, Oxfam Ireland, Young Volunteer of the Year
Volunteer of the Year
Henri Noble from the Oxfam shop in Wellington, Shropshire. Henri Noble’s involvement with Oxfam started around 1977; she has shown tremendous loyalty and commitment for forty years. Henri, with friends, was responsible for setting up the Oxfam shop in Wellington, and then worked tirelessly as a member of the team, building the shop into a popular destination in the community.
Henri Noble, Oxfam Wellington, Volunteer of the Year
Retail Staff Member of the Year
Berni Considine, Area Retail Manager for London for the British Red Cross. Berni’s list of achievements as BRC’s London Area Manager is extremely impressive. She manages 19 shop teams, and has represented, to an extremely high standard, the Retail team and wider organisation during visits from other Red Cross societies, as well as meetings with corporate partners. Last year, Berni launched 2 new shops: a flagship permanent shop with huge expectations – Portobello Rd, and also Fulham Furniture, which Berni found at a fantastic deal.
British Red Cross
Shop Team of the Year
Thames Hospice Vintage and Retro shop team in Windsor. The award was collected by Jess Manderston, Julie Rowley and Annie Campbell. This was awarded in recognition of the efforts they have put in to turn their shop into a trendy vintage store which attracts 50% more volunteers than they had just a couple of years ago.
Thames Hospice, Vintage and Retro Shop, Windsor, Shop Team of the Year
Specialist Shop of the Year
Barnardo’s Vintage Shop in Cheadle, Lancashire. The award was collected by shop manager, Gemma Burgess. Barnardo’s Vintage is the only specialist vintage Barnardo’s in the UK. Attracted by the ever-changing seasonal window display, customers enter a vintage kitchen with cupboards and drawers full of treasure to be discovered.  They can play with the toys and games of their childhood, in the kids ‘bedroom.’ They can rifle through mum and dads vinyl collection and even sneak a peek through their big sisters wardrobe.
Barnardos Vintage, Cheadle, Specialist Shop of the Year
Innovation in Charity Retailing
Pendleside Hospice for their partnership with Catherine Argyle collected the award. In conjunction with, the global online clothing company and the largest employer in Burnley, Pendleside created a first-of-its-kind Pop up Shop selling samples of clothing, shoes and accessories donated by Boohoo, and Boohoo lent physical, monetary and technical support to the rebranding. The Boohoo marketing department created dual branded artwork for events and refurbishment and helped with painting, shopfitting and PR, and also donated £2000 in cash towards the shop refit. After opening, a 2 day Take Over event generated £4500 in sales and a £500 donation and an increase in interest from younger volunteers and customers, with over 10,000 views on Snapchat.
Pendleside Hospice, Innovation in Charity Retailing
Best use of Technology
Sue Ryder’s implementation of EPOS with k3 Retail. Katy Faulkner from Sue Ryder and Ian McLean from K3 Retail collected the award.
Sue Ryder, Best Use of Technology
Supplier of the Year, Category A
NISYST – The award was collected by Bob Chunilal, Geoff Evans, Dave Chunilal and Alex Chunilal. This award was voted for by CRA Charity Members.
Nisyst, Supplier of the Year Category A
Supplier of the Year, Category B
Elle Media Group – The award was collected by Phil Johnson and David Everest-Ring. This award was voted for by CRA Charity Members.
Elle Media Group, Supplier of the Year Category B
Supplier of the Year, Category C
White Brothers – Bruce Rolls, Matthew Keates and Alex Knight collected the award. This award was voted for by CRA Charity Members.
White Brothers, Supplier of the Year Category C
Most Valuable Item Donated (0-100 shops)
St Richard’s Hospice for a Chinese porcelain immortals’ bowl which raised £18,000. Dan Corns, Commercial Director at St Richard’s Hospice, collected the award.
St Richard's Hospice, Most Valuable Item Sold, 0-100 Shops
Most Valuable Item Donated (100+ shops)
Oxfam for a A Book of Cats, published in 1930 by Michael Joseph and illustrated by Léonard Tsuguharu Foujita, copy number 178 which raised £31,250. The award was collected by Ian Matthews.
Oxfam, Most Valuable Item Sold, 100 plus shops
Most Unusual Item Donated
Acorn’s Children’s Hospice for a 1981 Iranian army decontamination kit. The award was collected by Val Hammond. The item had to be destroyed in a safe manner by the army!
Acorns Children's Hospice, Most Unusual Item Donated
The Community Impact Award
Wandsworth Oasis for their project measuring social value, using the Charity Retail Association’s Social Value Toolkit. They host events that support their cause but also support other local charities, including hosting art exhibitions painted by service users of the learning disability charity Generate, selling plants grown by Share Community’s service users with mental health issues, donating space to the local community radio project, assisting Syrian refugees, opening shops in empty local buildings and only employing local staff and volunteers.
Wandsworth Oasis, Community Impact
Outstanding Charity Retailer of the Year
Cats Protection – The award was collected by Lorna Fallon. For the second year in a row Cats Protection have claimed the BIG prize. In 2017 this was in recognition of their substantial growth (16% like for like growth from 2016) which is far ahead of the sector average and their innovative programme of shop openings – opening 20 new shops across the UK, and refurbished 6 existing units to their Standard format, adding 2 ‘Cattitude’ Boutiques in London and Edinburgh. They also added a new discount format to their portfolio.
Cats Protection, Outstanding Charity Retailer


>> View the WOW! Factor Awards winners here

Robin Osterley, Chief Executive of the CRA said: “The CRA were incredibly proud to host our tenth annual Charity Retail Awards, and to take the sector’s show piece night to Nottingham for the first time. A packed crowd of staff, volunteers and suppliers from across the sector came together to listen to a hilarious set from Jo Caulfield and to witness the presentation of some well deserved prizes. We had an incredibly strong list of nominations and they, and all of the eventual winners should be very proud.”

Congratulations to all the winners!

We are very grateful to Acopia for sponsoring the Charity Retail Awards 2017.

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