The Charity Retail Awards ceremony was held on the evening of Wednesday 28 June at Harrogate Convention Centre. Winners of the WOW! Factor Awards were announced on Thursday 29 June. Thank you to everyone involved – nominees, nominators and their team members, judges and winners. It was a truly inspirational occasion.

See who the winners are here

If you have any questions about the Awards please contact Kelly Marshall at

Huge thanks to our sponsors

1st Waste Management Consultants 1st Waste Management Consultants Ltd

The WOW! Factor Awards sponsored by East London Textiles

Awards categories

Most valuable item sold
Most unusual item donated
Young volunteer of the year
Volunteer of the year
Retail employee of the year
Shop of the year
Equity, diversity and inclusion
Most supportive chief executive
Outstanding charity retailer
Environmental and sustainability
Campaign of the year
Supplier of the year
The WOW! Factor Awards, sponsored by East London Textiles

Huge thanks to our judges

Dan O’Driscoll, Executive Coach and Consultant, Engagement Consultancy
Emma Thomas-Hancock, Director of Delivery, Volunteering Matters
Samantha Ward, Director of Services/Deputy CEO, Royal Voluntary Service
Denise Hayward, CEO, Volunteer Now
Sue Farrow, Business mentor and former Vice President for Retail at Burberry
Louise McGill, Senior Partnerships Manager, WorkNest
Phil Prentice, Chief Officer, Scotland’s Towns Partnership
Omer Soker, Chief Executive, Charitable Recycling Australia
Craig Anderson, Chief Executive, Reuse Network
Robin Osterley, Chief Executive, Charity Retail Association
Debra Allcock-Tyler, Chief Executive, Directory of Social Change
Fiona Condron, Charities Partner, BDO
Angela Marcelle, Head of Retail, Octavia
James Watson O’Neill, Chief Executive, Sign Health
Caron Bradshaw, Chief Executive, Charity Finance Group
Toby Porter, Chief Executive, Hospice UK
Dr Esther Pugh, Senior Lecturer in Fashion Business, Leeds Beckett University
Estelle Bilson, Author and Influencer
Alison Heppenstall, Executive Director, Climate Action for Associations
Carolyn Mair, Consultant in the psychology of fashion
Carole Simpson, Retail Consultant
Becca Caddy, Journalist and Author
Julia Hughes, Director, Hooli

Here’s what some of our previous winners had to say about winning a Charity Retail Award…

Derwen College Charity - Innovation award winner 2022

“We were so happy to be invited to the Charity Retail Awards as finalists, but knew we faced some very stiff competition in our category from some amazing charities. To be announced the winner was a dream come true and a huge compliment for us to be recognised by the Charity Retail Association. We loved meeting many other talented and passionate people in the sector, and sharing ideas and advice.

“We are so proud of The Vintage Advantage, it’s a phenomenal place that always has a happy, welcoming atmosphere, fantastic stock and the best customer service provided by our hard-working students, volunteers and staff. Then, there’s the added bonus that it raises much needed funds for Derwen Charity; it’s a real success story.

“Winning the Innovation award* in the Charity Retail Awards has helped to further promote our charity and business and raise our profile locally and nationally. It is also a wonderful ‘thank you’ recognising the efforts of our volunteers, staff and supporters.”
Sharon Jones, Commercial Supervisor, Derwen College Charity – Innovation award winner 2022

*The Innovation award was a category in 2022, which is now covered under other categories such as Technology, and Environmental and Sustainability.

Gary Pettit, Retail Director, Acorns Children's Hospice - Leadership award winner 2022

“I was extremely proud to be recognised by the CRA for leadership. The CRA does so much good for our sector and to have the award from them was fantastic recognition for all the team at Acorns led by myself. For most charities the CRA awards are the pinnacle – they are our Oscars!”
Gary Pettit, Retail Director, Acorns Children’s Hospice – Leadership award winner 2022

“It was an incredible experience to be nominated by my colleagues and win Volunteer of the year 2022. I’ve loved my 17 years of volunteering with the BHF at the Largs shop, and I’d encourage anyone thinking about volunteering to give it a go.”
Aileen Pyper, British Heart Foundation – Volunteer of the year 2022