Coronavirus and Conference booking

After much consideration and with the health and wellbeing of our members at the forefront of our minds, we have taken the hard decision to cancel the Charity Retail Conference 2020.

Anyone who has already booked a place as a delegate will be notified and offered a full refund. Exhibitors and sponsors are being contacted directly about their options.

If you have any questions or queries please do not hesitate to contact Julia Edwards, Head of Events, on or for corporate enquiries Susan Meredith, Deputy Chief Executive, on .

We are planning on offering additional events in the autumn for learning and engagement and will announce further details about these in the near future.

Our annual flagship conference will return on Tuesday 30 June – Wednesday 1 July 2020 at East Midlands Conference Centre, University of Nottingham, NG7 2RJ.

Download the conference brochure here to choose which focus sessions you want to book onto and the go to our booking site.

We are pleased to announce that our conference theme will be ‘sustainable charity retail’, covering a range of areas including green growth, going plastic free, sustainable partnerships and trading in a sustainable way.

Our Headline Sponsors

Huge thanks to:

Kudos advert

Kudos Software


World of Books



Choice Textile

Additional Information and Downloads

Additional information about the conference, including downloads like a campus map, directions to East Midlands Conference Centre and FAQs can be viewed here.

If you would like to look back at conference 2019, click here. Alternatively presentations from the speakers can be downloaded from the members’ area of the website.