charity retail people

Charity Retail People – more details announced

07/01/2022 14:53

Online conference, 1-3 February 2022 on Zoom

With the subject of ‘people’ being reported as our members’ greatest area of resource concern right now, we bring you Charity Retail People, to address some of these concerns.

The conference consists of three days of three high level webinars, presented by experts in their fields both from inside and outside of charity retail. Sessions are also brought to you by our three sponsors:


Book now, and you can take in the following:


Tuesday 1 February

10am – 11am: Keeping our people safe

This session will look at how we prevent abuse from the public, and when this does happen, how we respond and support people who have had this experience.  We will look at these issues from both a safeguarding and security perspective and look at the aftercare and support made available to staff and volunteers.
Scott Berney, Head of Safeguarding and Adam Pegg, Security & Income Protection Manager, British Heart Foundation


12 noon – 1pm: Charities’ role in creating the next generation of digital entrepreneurs

In this session led by Shopiago, we’ll be exploring the opportunities that Ecommerce creates for charities to attract new and talented employees and volunteers. We’ll discuss how hiring quality people with an interest in a digitally-focused career can accelerate growth in retail fundraising, present a new avenue for recruitment and equip the next generation of digital entrepreneurs with invaluable skills, early in their careers.


2pm – 3pm: vInspired – how charity retailers can benefit

S4S will talk about their acquisition of the vInspired brand, their future plans for it, and how charity retailers might benefit from their activities, including recruiting volunteers, providing work experience placements, working with their Youthcard discount scheme and other potential benefits.
Speakers for Schools

Wednesday 2 February

10am – 11am: Making the most of your volunteers – the legal questions

In this session we will cover lone working policies, key volunteers as bank shop staff, volunteer rewards and benefits – and we invite you, our members, to submit those awkward legal questions that needs answers once and for all. Please send your questions to Susan Meredith at


12 noon – 1pm: Staff recruitment – getting it right

To address the shop manager shortage in the sector we are calling on a recruitment expert to give hints and tips on how you can make your recruitment activity bring in candidates that are an asset to your retail operation and have staying power!
Sandra Hamovic, Principal Consultant and Tom Ewen, Principal Consultant at Berwick Partners


2pm – 3pm: Equality, diversity and inclusion

As part of your conference booking you get access to this vital session for our sector. Understand the issues now so you can make positive changes to your retail operation in the field of EDI.
Ngozi Lyn Cole, Tutor at Charity Retail Learning
Read more about Ngozi here

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Thursday 3 February

10am – 11am: Using technology to boost volunteer retention

TeamKinetic will go through the process of re-engaging your volunteers. Re-engagement can be a great way to improve volunteer retention rates with people who already know your organisation and want to help.
The session will touch on:
– Why volunteers disengage,
– Why you should bother re-engaging,
– How to re-engage your volunteers,
– Barriers to re-engagement,
– How to measure re-engagement. 
Chris Martin, Director, TeamKinetic
TeamKinetic – Award winning volunteer management software


12 noon – 1pm: Should I stay or should I go?
What are your employees saying about your charity?

Staff retention is not a new issue but has been compounded by the Covid 19 pandemic and the competition for talent continues to grow. 

As employers, we must adjust our talent strategies to meet the shifting demands rather than simply relying on those strategies that served us well in the past. The winners will be those who are reshaping their talent strategies now to ensure they continue to attract, develop, and retain the best. This session will help you to review and/or develop your staff retention strategies and will look at issues such as why employees leave; flexible working; wellbeing and work life balance; communications, talent management; and recognition and reward.
Anne Webb, Consultant for HR and Retail, Vicki Burnett, Senior Consultant & Jayne Cartwright, Founder & Director – The Charity Retail Consultancy


2pm – 3pm: Staff recruitment – a new perspective

We have recently been interviewing bloggers in the charity shop space to get their take on what our sector can do to rein in shop managers from high street retail outlets that have closed in recent months. Expect some ‘oustide the box’ ideas and put your questions to these motivated, inspiring individuals who spend their time promoting our offer. The panel will also include two charity retailers with staff recruitment advice to give and perspectives on what made their own journeys successful. Chaired by The Charity Retail Consultancy – this session aims to unearth strategies you never even thought of!
Our panel includes Lucy Smith-Butler (, Phoebe Boateng (@pashun4fashun__), Amy Zibek, Human Resources Manager at White Rose Trading

Fees and booking

CRA members pay £60 + VAT per person

Non-members pay £85 + VAT per person