Lodge Service (UK)
Drawing on our extensive experience within the charity retail sector, audit and compliance specialists Lodge Service has worked closely with their charity partners to develop an in-store audit aimed at providing assurance to senior management teams that shops are adhering to agreed Covid-19 H&S protocols. The audit can be tailored to suit the precise requirements of the charity concerned and focuses on key areas such as queue management, physical distancing, signage, PoS routines and processing of stock donations, plus our standard compliance audit areas such as banking, Gift Aid and security of cash, stock and premises.

For further details please email Pete or visit our website

Car and van leasing

Charity Fleetcare Alliance
We at Charity Fleetcare will help anyone in the Greater Manchester area that needs assistance with logistics, please do get in touch! You can call us free on 0800 014 9797

Collections, deliveries, warehousing

We Care
>> Covid-19 guidelines around vehicles and warehousing
>> Covid-19 compliance certificate


Charity Retail Consultancy
Free telephone consultation and a range of offers detailed in our blog. We are always posting on our Facebook, LinkedIn and Twitter accounts as we see and hear good examples of what others are doing, so if you wish to follow us you’d be very welcome.

Call Jayne on 07598 243210 or email or call Vicki on 07985 574904 or email

Skyline Business Services
During this unprecedented challenge to our industry we are offering totally free telephone advice / support to any charity retailer who needs it.

The types of questions we have been fielding so far from our clients are varied and include:
• Volunteering after the crisis is over
• Business recovery strategy
• Donations – all aspects
• The full range of government related support questions like furloughing of staff to business rates to rent
• E-commerce outstanding orders to remote listing

If any CRA members needs advice and support we are here to help. Please call 020 8050 7514.

Cost management

Here are some handy tips to reduce unnecessary expenditure at this time.

EPoS providers

With immediate effect until the end of June 2020, Nisyst is making CHARiot’s eBay Link free to all their charity customers to enable every single one to trade online during this challenging period. Set up and configuration is included, with 12 months of free support. Nisyst is also offering complimentary training on how it all works for charity team members. For further information on this offer, call Nisyst on 01204 706000.

Cybertill is offering its charity customers financial assistance by reducing all charity customer monthly fees. Cybertill is also selling retail POS protective screens for when normality resumes and charity shops reopen to protect shop staff and customers and slow the spread of germs.

Cybertill is offering free training to help charity retailers overcome challenges during these uncertain times. For more information about future webinars, to be given access to the recording of the ‘Finding Unclaimed Gift Aid’ webinar or purchase protective screens (Cybertill customers only) please email

Kudos Software
Kudos has discounted the licence fees for our charity customers.  We’ll also be running free training webinars with a focus on income-generation initiatives for charity retailers when they re-open shops. Please contact with any queries.

Funding and resource requests

Charity-company matchmaking site want to know how the COVID crisis has affected your charity. You will soon be able to request funds, resources, skills and goods from companies via a live interactive tool, that is being integrated to on 15 April.

This opportunity is for all UK charities. All you need to do is to answer this survey and have a completed whatCharity profile – which is free for all, contact whatCharity about this here. This live interactive tool full of your charity’s requests will be distributed nationwide to thousands of companies. It’s free and may help you to find the funding or resources that you need.

IT services and supplies

Contrac are offering the following services free of charge to CRA members:

– Virtual servers (max 10) free of charge within ContracCloud for 3 months
– Assessment of your IT estate, to give you a review of your current landscape and license position.

See more information here.

Wil-U is offering technical help to anyone struggling to get set up for remote working. Whether it’s connecting your screens, getting your sound working or fixing an intermittent Internet connection, Wil-U can help! You don’t have to be a Wil-U customer and there’s no charges, just a helping hand wherever it might be needed. Call the Wil-U team on 01332 921 300 or email

PPE and social distancing


Vintage Cash Cow
During this difficult time, Vintage Cash Cow for Charities we are maintaining business as usual through using our free sister-service Vintage Giving (VG), keeping us all safe whilst staying at home.

VG allows your supporters to help raise income for you directly from their homes, rather than via donating to your charity shops. To help further, we will boost the value of all boxes sent to us from your supporters by 10%, hoping it will at least help a little!

We have marketing resources ready to go for charities to promote the service via their social media channels, which may be the best way to stay in touch whilst the current situation continues.

For further information about our services, please call Garry Wilkinson on 07494 093 945 and hopefully our solution can help to support you and generate some new income, particularly in the forthcoming weeks and months.

World of Books Group

We were founded on an ethos to help charities and make a positive impact. In these times, this has never been so important. We recognise that there will be challenges ahead. As you begin to reopen your stores, we wanted to let you know about some services that could help you transition to the ‘new normal’ and do what you do best – raising vital funds for your cause.

Inundated with donations? Sometimes, there can be too much of a good thing. If you’re expecting or experiencing a deluge of donations, we can help.

Our partnership with Virgin Money Giving allows people to turn their unwanted books, CDs, DVDs and games into cash donations without leaving their homes through the services provided by Ziffit, our free trade-in app. Your charity will receive 100% of the trade value plus Gift Aid.

We’ve also created a marketing toolkit that you can use in-store and online to let your customers know about this alternative way to donate to your cause. Find out more.

Overcome social distancing with a ‘virtual’ store. Social distancing may mean you don’t have as many customers popping in for a rummage as usual. But your customers can scour your stores from home! There’s never been a better time to start selling online.

Shopiago by World of Books Group makes selling online simple, with easy integration to eBay, real-time insights and reports and automatic tracking and submission of Gift Aid.

Whether you’re setting up or growing your online store, Shopiago has a solution for you that can help you maximise your income. There’s never been a better time to start selling online. We’re here to support you and help your sales revive and recover. Find out more.


National Resource Consortium
During this lock down period the challenge for charity retailers is that the closure of many retail sites means that donations can’t be received or processed, and they have started to build up on the shopfronts of closed premises.

National Resource Consortium (NRC) can provide a solution to the fly tipping problem which it is now offering to members of the Charity Retail Association. NRC can provide a fast and effective clearance that can clear sites of all materials regardless of size, volume or bulk, leaving shopfronts cleared of all donations.

To discuss your requirements and to arrange this service please contact NRC Director, Paul Jackson on mobile – 07887 717358 or email –