From our corporate members


Lodge Service (UK)
Drawing on our extensive experience within the charity retail sector, audit and compliance specialists Lodge Service has worked closely with their charity partners to develop an in-store audit aimed at providing assurance to senior management teams that shops are adhering to agreed Covid-19 H&S protocols. The audit can be tailored to suit the precise requirements of the charity concerned and focuses on key areas such as queue management, physical distancing, signage, PoS routines and processing of stock donations, plus our standard compliance audit areas such as banking, Gift Aid and security of cash, stock and premises.

For further details please email Pete or visit our website

Car and van leasing

Charity Fleetcare Alliance
We at Charity Fleetcare will help anyone in the Greater Manchester area that needs assistance with logistics, please do get in touch! You can call us free on 0800 014 9797

Collections, deliveries, warehousing

We Care
>> Covid-19 guidelines around vehicles and warehousing
>> Covid-19 compliance certificate


Charity Retail Consultancy
For 10 years, The Charity Retail Consultancy has supported our sector in many ways, and today, more than ever, we stand by you and want to help your charity retail operation.  We’re still providing free telephone support to CRA members throughout this lockdown and beyond. As respected experts, we can help guide you through COVID-19 challenges, such as:

  • Engaging & recruiting volunteers
  • Training your furloughed teams
  • Reopening planning
  • Running online operations
  • Reviewing policies & processes in the light of COVID restrictions
  • Restructuring

Visit our COVID-19 page on our website to find out more, and follow our blog and social media for regular updates. Call Jayne on 07598 243210,  Vicki on 07985 574904 or email for free advice. Stay safe everyone.

Skyline Business Services
During this unprecedented challenge to our industry we are offering totally free telephone advice / support to any charity retailer who needs it.

The types of questions we have been fielding so far from our clients are varied and include:

  • Peak season strategy in a Covid world
  • Optimising e-commerce revenue and profits.
  • Volunteering after the crisis is over
  • Business recovery strategy
  • Donations – all aspects
  • The full range of government related support questions like furloughing of staff to business rates to rent
  • E-commerce outstanding orders to remote listing

If any CRA members needs advice and support we are here to help. Please call 020 8050 7514.

Cost management

Here are some handy tips to reduce unnecessary expenditure at this time.

EPoS providers

With immediate effect until the end of June 2020, Nisyst is making CHARiot’s eBay Link free to all their charity customers to enable every single one to trade online during this challenging period. Set up and configuration is included, with 12 months of free support. Nisyst is also offering complimentary training on how it all works for charity team members. For further information on this offer, call Nisyst on 01204 706000.

Cybertill is offering a 10% discount on all training bought in November to help charity retailers train staff with virtual re-fresher training, or maybe due to staff movement, charities that have new people that need training up on the system during this period of closure. For more information, or to be given access to the recording of the ‘Finding Unclaimed Gift Aid’ webinar please email

Kudos Software
Kudos has discounted the licence fees for our charity customers.  We’ll also be running free training webinars with a focus on income-generation initiatives for charity retailers when they re-open shops. Please contact with any queries.

IT services and supplies

Contrac are offering the following services free of charge to CRA members:

– Virtual servers (max 10) free of charge within ContracCloud for 3 months
– Assessment of your IT estate, to give you a review of your current landscape and license position.

See more information here.

Wil-U is offering technical help to anyone struggling to get set up for remote working. Whether it’s connecting your screens, getting your sound working or fixing an intermittent Internet connection, Wil-U can help! You don’t have to be a Wil-U customer and there’s no charges, just a helping hand wherever it might be needed. Call the Wil-U team on 01332 921 300 or email

PPE and social distancing


Vintage Cash Cow
Despite another period of enforced lockdown, Vintage Cash Cow for Charities remains available to help our charity customers earn income from their unsold and non-saleable retail donations. Using Parcelforce, we can collect donations safely from shops, warehouses or other designated addresses. Whilst shops are closed, charities can also use the service to clear out surplus donations in readiness for reopening after lockdown, or to ensure there remains an outlet for continued donations from supporters. For further information about our services, please call Garry Wilkinson on 07494 093945. Our solution can help to support you and generate some new income, particularly in the forthcoming weeks.

World of Books Group

We were founded on an ethos to help charities and make a positive impact. In these times, this has never been so important. We recognise that there will be challenges ahead. As you begin to reopen your stores, we wanted to let you know about some services that could help you transition to the ‘new normal’ and do what you do best – raising vital funds for your cause.

Inundated with donations? Sometimes, there can be too much of a good thing. If you’re expecting or experiencing a deluge of donations, we can help.

Our partnership with Virgin Money Giving allows people to turn their unwanted books, CDs, DVDs and games into cash donations without leaving their homes through the services provided by Ziffit, our free trade-in app. Your charity will receive 100% of the trade value plus Gift Aid.

We’ve also created a marketing toolkit that you can use in-store and online to let your customers know about this alternative way to donate to your cause. Find out more.

Overcome social distancing with a ‘virtual’ store. Social distancing may mean you don’t have as many customers popping in for a rummage as usual. But your customers can scour your stores from home! There’s never been a better time to start selling online.

Shopiago by World of Books Group makes selling online simple, with easy integration to eBay, real-time insights and reports and automatic tracking and submission of Gift Aid.

Whether you’re setting up or growing your online store, Shopiago has a solution for you that can help you maximise your income. There’s never been a better time to start selling online. We’re here to support you and help your sales revive and recover. Find out more.


National Resource Consortium
NRC offers a nationwide disposal service for mixed, bulky waste (minimum 0.5 tonnes), including fly tipping and items such as old mattresses and furniture. Customers benefit from a better value and efficient service combined with a flexible, on demand recycling waste management solution.

NRC also offers a range of services to support charity retailers during the Covid-19 pandemic. When retail sites are forced to close and donations can’t be received or processed, NRC can provide a fast and effective clearance to remove donations left on the shopfronts of closed premises. Retail sites can be cleared of all materials regardless of size, volume or bulk, leaving shopfronts cleared of all donations.

To discuss your requirements please contact NRC Director, Paul Jackson on mobile – 07887 717358 or email –