Assistant Shop Manager

Posted: August 27, 2019

Job Details

  • Helen & Douglas House Retail
  • Assistant Manager
  • Part Time
  • £16,500-£18,000 per annum depending on experience
  • Wokingham, Berkshire
  • 10/09/2019

Job Description

How to apply:
Please visit here to apply online

Job description:
Maximise the shop’s sales and profits and offer excellent customer service. This is achieved by supporting the Shop Manager in the leadership of staff and volunteers, by applying entrepreneurial skills and enhancing awareness of the charity within the local community, and working within the guidelines as set down in the Shops Operations Manual.

Main duties and responsibilities:


  • Assisting the Shop Manager in maintaining the day to day operation of the shop
  • Planning and managing deliveries and collections
  • Assisting in the managing and maintaining the staff and volunteers rotas to ensure adequate cover is provided during trading hours, To make sure days off, leave and possible sickness are covered. Covering for the manager in their absence

Organise and Manage

  • Assist in managing the team of staff and volunteers in the day to day running of the shop
  • Operate the agreed stock rotation system, regularly updating stock to keep the offer fresh
  • Operate the agreed pricing structure to maximise profits from the sale of donated goods
  • Ensure high value stock items are identified and recorded and, when appropriate, are transferred to the Retail Office for e-commerce and auction sales
  • Assist in ensuring an efficient back room operation including storage of stock and re-cycling of waste
  • Management and stock control of bought in goods

Sales & Profits

  • To assist in the delivery of budgeted sales targets and maximise profit through effective control of costs
  • Assist in the timely and accurate completion of weekly paperwork
  • Follow agreed cash handling procedures
  • Take responsibility for daily banking in the absence of the manager
  • Assist in ensuring an accurate bi-annual stocktake
  • Implement promptly relevant directives from the Retail Office and Douglas House
  • Facilitate the required Gift Aid conversion rates and effectively process Gift Aid

Customer Service

  • Create a welcoming, happy and appreciative atmosphere for customers and the shop team
  • Provide excellent customer service at all times
  • Maintain high standards of merchandising, window displays and housekeeping
  • Show genuine appreciation to donors and actively listen to customers

Team Building and Leadership

  • To assist the Shop Manager to provide leadership, encourage team work, listen to staff and volunteers and provide appropriate management support
  • Delegate appropriately, in order to motivate and develop the team
  • Assist in the development and training of bank staff
  • Assist in the effective recruitment and retention of volunteers, ensuring they have sufficient training and development opportunities to maximise their potential


  • Ensure Health and Safety, and Trading Standards regulations are adhered to, to take responsibility for personal health and safety whilst on and off-site
  • Assist in ensuring all staff and volunteers are trained in fire/evacuation procedures
  • Assist in ensuring data protection legislation is complied with, particular in Gift Aid and HR filing systems
  • Follow HDH procedures when handling money and goods and ensure adequate security of the shop, its personnel, money and goods
  • To report all accidents and incidents promptly, using the designated form
  • To ensure key holder procedures are rigorously adhered to.

 Working with others

  • Be flexible, and be willing to work additional hours, when required
  • To undertake such other tasks as may be reasonably required from time to time
  • To be flexible and work in neighbouring shops should the need arise
  • Travel to meetings and training sessions as required either at the Aylesbury Warehouse, Douglas House or any other venue within the Helen and Douglas House catchment area
  • Engage & support activities of the Fundraising Dept. in general and the local community fundraisers in particular
  • To maintain excellent knowledge of Helen and Douglas House in order that customers, staff and volunteer queries can be answered correctly
  • Positively promote the work of the organisation building & developing positive internal and external relationships

Working Pattern
Your normal working pattern will change each week, subject to the needs of the business and  the levels of staff and volunteers available to work, and will involve a significant element of weekend working.

The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.

Additional Information

How to apply:
Please visit here to apply online

This is a permanent, part-time role. Role includes weekend working.

This is an outline job description and should not be regarded as an inflexible specification.  Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder.  As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other establishment.