Job Description

MAIN ACTIVITIES AND RESPONSIBILITIES

• Using the working practices, policies and procedures set by Senior Management and the values of Alex TLC, ensure the charity shop business is run accordingly.
• Work within the budgets and achieve the financial targets set by the business in line with strategic requirements.
• Work to the high standards expected at all Alex TLC shop premises according to the rotas set by the Retail Area Manager.
• Work as a team member, taking full responsibility for all shop duties required wherever placed.
• Work as directed by the Retail Area Manager.
• Supervision of Assistant Shop Managers, Retail Assistants and Voluntary Workers.
• Recruitment of Voluntary Workers.
• Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

• Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

PEOPLE MANAGEMENT RESPONSIBILITIES

• Assign and supervise the duties of any Assistant Shop Manager on site.
• Supervise the management and training of all Retail Assistants and voluntary workers to ensure they can work safely, correctly, effectively and efficiently according to Alex TLC values, working practices, policies and procedures.
• To develop and maintain efficient and effective voluntary worker rotas.

TECHNICAL RESPONSIBILITIES

• Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment.
• Ability to train others in the safe and correct use of such equipment.

OTHER FEATURES OF JOB

• Hours of work are according to the opening hours of the premises assigned by the rota and Alex TLC Working Practice Policy.
• To undertake ad-hoc duties as required.
• Opportunity to participate in Alex TLC charitable activities and events.

LOCATION

Shop managers are expected to work in any South East London Alex TLC premises according to the rota set by Senior Management.

PERSON SPECIFICATION                            

EDUCATION, QUALIFICATIONS AND TRAINING

ESSENTIAL:            Alex TLC Literacy and Basic Mathematics test pass, computer literacy

DESIRABLE:            GCSE, ‘O’ Level or equivalent Mathematics and English Language, customer service, management or business qualification

EXPERIENCE

ESSENTIAL:            Experience in a charity retail position and/or customer service role with excellent telephone and written skills; brand awareness

DESIRABLE:            Basic understanding of leukodystrophy and the work of Alex TLC; charity retail

WORK BASED COMPETENCIES

• Excellent customer service skills
• Excellent telephone skills
• Excellent writing skill
• Excellent numerical ability
• Excellent organisational ability
• Excellent management skills
• Flair for display
• Knowledge of operational and emergency procedures
• Ability to work in a team
• Commercial acumen

BEHAVIOURAL COMPETENCIES

• Attention to detail
• Enthusiastic
• Articulate
• Motivated
• Calm under pressure
• Methodical
• Resourceful
• Excellent organiser
• Emotionally intelligent
• Excellent leader
• Honest
• Committed

Additional Information

How to apply:

Please email a cover letter and cv to natasha@alextlc.org

Full time, 35 hours per week, rota-based