Assistant Shop Managers- WHSJ001

Posted: November 30, 2017

Job Details

  • Wirral Hospice St John's
  • Assistant Manager
  • Part Time
  • £15,210 - £17,438 (pro rata)
  • Heswall, New Brighton & Moreton
  • 08/12/2017

Job Description

The hospice cares for thousands of patients each year, which costs in the region of £3.6 million a year to provide our care. Retail income contributes more than £250,000 a year towards our care and support of patients and their loved ones.

Assistant Shop Managers

Job summary:  The post holder reports directly to the Senior Shop Manager or Shop Manager who all report into the Retail Development Manager. The role is expected to work closely with the charity shop staff and volunteers to ensure that overall financial and fundraising retail objectives are met.  To undertake the main aspects of running one of Wirral Hospice St John’s charity shops in the absence of the Senior Shop Manager or Shop Manager.

You will be working with the Senior Shop Manager, Shop Manager and Retail Development Manager to help maintain and develop profitability and follow effective retail practice. As an Assistant Shop Manager, the post holder is required to cover planned and unplanned Manager and volunteer support absences across Wirral Hospice St John’s retail network. The role will involve opening and closing the shop, banking, stock processing, customer liaison and working alongside an enthusiastic team of loyal volunteers

Main Areas of Responsibility:

  • Be flexible on days worked to ensure the shops are staffed appropriately covering for planned and unplanned staff and volunteer support absences
  • Help Manager implement agreed initiatives to increase profitability of the shop
  • To ensure the efficient running of the shop when in charge, including:

– Opening & closing the shop

– Sorting donated goods

– Steaming clothing

– Pricing

– Organising effective displays of goods including window displays

– Provide a high level of customer service at all times

– Banking daily takings and keeping accurate records of all financial transactions

– Action any day-to-day tasks/objectives delegated by the Manager

– Helping to provide accurate weekly reports

  • To help ensure stocks of donated goods are maintained and to work with other shops as needed to ensure an even distribution of goods
  • Oversee and motivate volunteers on duty
  • Promote Gift Aid on donated goods in line with shop targets
  • To effectively market and securely store ‘new goods’ (including a monthly stock take)
  • To help promote hospice fundraising activities in the shop
  • Where required to support the recruitment and training of volunteers, ensuring levels are maintained to cover staffing of the shop, including holiday cover. Ensure all relevant paperwork is completed and promptly sent to the Volunteer Services Manager
  • To ensure that all Health & Safety requirements are met and maintained
  • To promote good internal communications between Hospice departments and to promote its good name externally.


  • To attend, relevant external and internal meetings and events as agreed with the Senior Shop Manager, Shop Manager or Retail Development Manager.
  • Represent the team and the hospice at appropriate external events and meetings.
  • To participate in an annual performance review or appraisal.
  • To support competitor monitoring activity and make recommendations to appropriate colleagues about future ideas or suggested adjustments to existing programmes.
  • Help the team to promote fundraising activities to other hospice staff and volunteers to encourage wider participation.
  • To attend appropriate mandatory and relevant specialised training.
  • Support colleagues and participate in fundraising activities that contribute to the hospice’s overall income-generation plans.
  • To read and understand all hospice policies and procedures ensuring personal adherence and adherence across all areas of responsibility.
  • To be aware of personal responsibilities as defined by the Health and Safety at Work Act 1974 and ensure adherence across all areas of responsibility.
  • To undertake any other tasks, duties or responsibilities as requested by the Head of Fundraising, Retail Development Manager or other Senior Manager as required.
  • You are responsible for implementing appropriate infection prevention and control measures relevant to your role and areas of responsibility to minimise the risk of transmission of infection.
  • Undertake conscientiously such other tasks and responsibilities as may be required and reasonable in the circumstances at the time.
  • Hours as required to carry out duties.
  • To be willing to work unsociable hours and travel, as required.
  • To be prepared and available to work in any of the Wirral Hospice St John’s shops if and when required.


Driving Licence/Use of Own Vehicle:

As driving forms part of your duties it is an express condition of your employment with the Hospice that:-

  •       You have your own vehicle and use it to undertake your duties; and
  •       You hold and continue to hold a valid driving licence of the relevant class at all times.

It is your responsibility to ensure that your own vehicle is properly insured to cover your duties, including Business use, covered by both a valid MOT certificate and road tax at all times. You must provide a copy of the insurance certificate to the Facilities Department in line with policy

You must produce/make available  your licence for inspection upon request and ensure that you take all necessary steps to continue to hold the licence in line with policy.

If you lose your licence for any reason you must notify your Manager immediately.  If you lose your driving licence your continued employment may be at risk.

The Hospice will reimburse you for business miles at the Hospice’s business mileage rate. This is paid in line with Wirral Hospice St John’s Employee Benefits Policy.


Ensure compliance with Health & Safety and Fire requirements and internal policies as determined by the Board of Directors


  • Undertake conscientiously such other tasks and responsibilities as maybe required and reasonable in the circumstances at the time.
  • Undergo such training and instruction as may be required to competently carry out the needs of the job.
  • Attend and participate in such meetings as may be reasonably required.
  • In relation to work, ensure:

–  Instructions/requests are correctly interpreted

–  Work is effectively prioritised

–  Work is completed in accordance with procedures

–  Overall quality of work is maintained when meeting specific/unexpected deadlines

The successful candidates will be an integral part of the Retail Fundraising Team and responsible for carrying out the main aspects of supporting the running of the hospice’s charity shops in the absence of the Shop Manager, opening and closing the shop, cashing up, banking, stock processing, customer liaison and working alongside an enthusiastic and dedicated team of hospice volunteers.

Additional Information

22½ hours per week for our Moreton charity shop across Monday to Sunday

22½ hours per week for our New Brighton charity shop across Monday to Sunday

22½ hours per week for our Heswall charity shop across Monday to Sunday

Fixed term contract of up to six months, possible consideration for extension.

There will be a mix of fixed days to provide cover in our shops but an element of flexibility will also be required to support short-notice cover or planned holiday absences.

Although we don’t currently trade on a Sunday in all shops, we will be looking to trade some stores in the future.

Wirral Hospice Assistant Shop Manager JD & PS

Please contact Patrick Smith, Retail Development Manager or Teresa Nightingale, Head of Fundraising  on 0151 334 2778 if you would like an informal chat about the role prior to applying.

For an information pack please email or call on 0151 482 8990 or visit

Posts are subject to a Disclosure and Barring Service Certificate

Interviews will take place w/c 11 & 18 December 2017