Cluster Manager

Job Description

We are looking for dynamic people with excellent leadership and management skills to help to support our Community Shop Managers and their teams. We want to ensure staff feel motivated, customers have a brilliant shopping experience and volunteers get back as much as they generously give to our charity shops.

Dougie Mac, operates 21 charity shops across North Staffordshire, an E-bay platform, and a Recycling and Service Centre; with over 90 staff members and the support of around 500 volunteers, our charity shop retail activities are a vital source of income for Dougie Mac Hospice delivers the very best palliative care for adults, children, and young adults with incurable conditions, wherever and whenever local people need us.

Your goal would be to ensure your cluster of shops, around 7 or 8, maximises every opportunity to sell the donated goods received from the public; all staff and volunteers feel supported and equipped to perform at their best; donors feel appreciated and donate again and again. On the one hand you will be adopting coaching and performance management skills, on the other you will take a hands on approach to give very real assistance. No two days are the same, it is a busy, fast paced job – but one with the unique satisfaction, knowing your efforts ultimately are helping people at a time when they need help the most – patients, children and service users of Dougie Mac .

It is important that candidates can demonstrate working in a field based retail team management role, preferably some charity sector retail experience, show strong interpersonal and communication abilities, as well as IT and numeric abilities.

Training will be given ranging from induction to ongoing role-specific learning and development. We do not trade on Sundays, we rarely open on bank holidays and we provide a healthcare package too.

Why Join Dougie Mac?

At Dougie Mac we care for our staff and provide a wide range of staff benefits;

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice paid Healthcare Cash Plan
• Competitive Pension Scheme
• Paid for DBS by the hospice
• Learning & Development opportunities

Hours: 40 hours a week (5 over 6 days, Closed on Sundays)

Salary: £30,250 to £32,954 per annum

The role will require a DBS check, which would be processed and paid for by the Hospice. A driving licence is required and daily use of a vehicle.

Job Description & Person Specification

Additional Information

How to apply:

For further information and to apply online, please visit our website.