Featured Job Communications Manager

Posted: August 15, 2019

Job Details

  • Charity Retail Association
  • Communications
  • Full Time
  • Up to £32,000 depending on experience
  • Holloway, London
  • 13/09/2019

Job Description

How to apply:
Please send a cover letter and CV explaining why you are suitable for the role to mail@charityretail.org.uk

Job description:
The Charity Retail Association is seeking a Communications Manager to enhance our internal and external communications. Great opportunity to make a real impact for the exciting world of charity retail. Please note that all applications will be anonymised and not revealed to sifters until after shortlisting. Interviews will be held on Tuesday 24 September.

Objectives of job:

  • To promote a positive reputation for the Charity Retail Association and the charity retail sector in the media
  • To communicate the activity of the Association effectively to its membership
  • To help plan, and liaise with colleagues on work to meet the Association’s aims and objectives

Key tasks and responsibilities:

Media

  1. To media monitor and horizon scan on a daily basis, identifying opportunities and threats for the Association in the media and respond appropriately when necessary
  2. To develop a media strategy for the Association
  3. To draft and issue press releases, articles and copy for media stories
  4. To work with, and on occasion, visit the Association’s members to gather and write case studies and quotes to support media communications
  5. To maintain a database of media contacts, build relationships with them and effectively sell in media stories
  6. To act as the main point of contact for all media enquiries
  7. To proactively pursue opportunities for comment articles, blogs, features and reactive statements, as appropriate, working closely with colleagues.
  8. To brief staff and board members for media appearances and key issues
  9. To lead on the weekly production of the weekly digital newsletter Charity Retail News
  10. To develop and deliver a social media strategy for the Association on the full range of available platforms
  11. To work with colleagues to update and improve the Association’s website
  12. To lead on search engine optimisation for www.charityretail.org.uk

Campaigns

  1. To create a campaign plan for the organisation, based around events and milestones for the organisation
  2. To take the lead for any Association campaigns and to liaise with media suppliers and agencies
  3. To be responsible for obtaining buy-in for campaigns from members and other stakeholders

Member Communications

  1. To develop and manage communications of the Association’s work to charity members through email, social media and other channels, especially modernising and developing Charity Retail News
  2. To support colleagues in member communications issues when required
  3. To support and attend the Association’s annual conference
  4. To work with the CEO and Head of Public Affairs to develop longer lead media opportunities relating to broader media and campaign strategies.
  5.   To project manage the Charity Retail Awards, including acquiring entries, appointing judges, managing the judging, ordering the trophies, and writing the awards script as well as maximising publicity for this major event

Other tasks

  1. To carry out other work associated with the management and administration of the activities of the Association as requested
  2.   Some travel and overnight stays will be required

Person specification

Knowledge

  • Strong understanding of UK media (essential)
  • Strong knowledge of internal or member communications or similar (essential)
  • Knowledge of one or more of WordPress, Mailchimp, SurveyGizmo, Hootsuite, InDesign and Google Analytics  (desirable)

Experience

  • Experience of selling in media stories and dealing with journalists (essential)
  • Experience of managing and developing communications in a membership organisation or similar context (essential)
  • Experience of managing content for social media platforms (essential)
  • Experience of developing a media strategy (desirable)
  • Experience of conducting media interviews (desirable)
  • Experience of working with databases (desirable)

Skills

  • Excellent written and oral communication skills (essential)
  • Ability to identify a strong media story and good media judgement (essential)
  • Ability to tailor communications effectively to different audiences (essential)
  • Ability to work flexibly in a small team and deliver to deadline under pressure (essential)
  • Excellent administrative skills (essential)
  • Excellent IT skills and ability to work with web and e-communications, especially social media (essential)
  • Excellent accuracy and attention to detail (essential)

This Job Description is not intended to be comprehensive and the post-holder will be expected to fulfil other tasks at the request of his/her line manager and/or the Chief Executive.

Additional Information

How to apply:
Please send a cover letter and CV explaining why you are suitable for the role to mail@charityretail.org.uk

Hours: Full time (35 hours per week) plus benefits