Deputy Shop Manager

Job Description

JOB PURPOSE:

Manage the shop in all aspects of the work, efficiently and effectively, in manager’s absence
To assist the shop manager with supervision of the shop volunteer team
To assist manager in promoting initiatives to maximise the income of the Hospice
Promoting community awareness of the Hospice

KEY RESPONSIBILITIES:

1 To be a key holder and be responsible for the opening and closing of the shop within the agreed opening times covering for the shop manager in their absence.
2 Responsible for petty cash and handling of volunteer expenses, in the absence of manager.
3 Responsible for the overall day to day managing of the shop in the absence of shop manager, with independence to act with agreed guidelines both hospice wide and local to the individual shop.
4 In the absence of the manager, to ensure there is a culture of excellent customer care within the shop, dealing efficiently with aggressive or emotionally distressed customers within the hospice guidelines and training.
5 Under the guidance of shop manager support the volunteers to raise the targeted income set against a budget agreed for the particular shop, implementing local or new Hospice initiatives.
6 Support the manager in implementing policies in own area.
7 With the support of shop manager and volunteers’ manager ensure volunteers adhere to policies and practices and are aware of health & safety implications and risk assessments. Reporting non-compliance to Line Manager/Volunteers Manager.
8 With the support of the shop manager and Deputy Retail Manager implement changes that have been raised as Health & safety issues by the Deputy Retail Manager whilst undertaking risk assessments.
9 In the absence of shop manager, report daily takings using excel spread sheet and e-mail, reconciling till rolls and weekly income summaries weekly, and being responsible for banking daily.
10 In the absence of shop manager, responsible for the recruitment of volunteers under the guidance from volunteer manager, managing this team volunteers, allocating duties while planning a weekly rota, prepared in advance to ensure adequate staffing at all times.
11 Working to maximise income by correct sorting of stock, ensuring compliance with trading standards, pricing and display according to Hospice policies and procedures, Health and Safety regulations.
12 Following agreed retail stock rotation procedures implemented by manager between other shops.
13 Responsible for frequently moving goods of varying weights around the shop on all daily shifts.
14 Responsible for dealing with unexpected and changeable workload daily which includes incoming donations in varying amounts with unknown contents in them.
15 Sell and display bought in New Goods, rotating stock and being responsible for all the required regular stock taking (count) of these goods under the guidance of shop manager.
16 Supporting the shop manager in ensuring shop is kept clean and tidy at all times.
17 Expected to attend Hospice mandatory training.
18 To promote the Hospice at all times advertising events, liaising with the Fundraising department via Retail manager.
19 To be supportive of volunteers, adhering to Health and Safety/Fire regulations procedures, (as published by the Hospice), attending mandatory training, and ensuing they receive all Hospice communication available to volunteers.

COMMUNICATION AND WORKING RELATIONSHIPS:

Internal:
Shop Manager
Deputy Retail Managers
Head of Retail
Volunteer Manager
Finance Department
Shop network

External:
Customers

Please visit here to apply online.

Additional Information

How to apply:

Please visit here to apply online.