Donation Centre Shop Manager

Job Description

Main purposes of the job:
• Optimise sales and costs in line with benchmarks as defined by the market place
• Regularly review and improve profit through an understanding of market and people trends, through implementing best practice
• Manage to deliver profit & loss in shop as per company budget
• Oversee clothing banks around shop region to procure stock
• Set up door to door collection with third party organisation (paying by weight returned)
• Infrastructure must be fit for purpose, processing correct stock
• Seeing the deliveries meet the need of the business at all times
• Gain rag income to cover sortation costs
• Create sorting to a high standard understanding high street needs in all areas
• Work within shop structure to gain clothing boxes so all stores have three to collect weekly from
• To ensure that the company business strategy is fully implemented in the centre by both the shop and sortation team
• Take responsibility for all stock and cash in shop at all times
• Develop staff and volunteers to high standard of competence and customer service in all the shops through the correct policy and procedures
• To actively support and contribute to Life projects and initiatives across the company

Key achievement areas:
1) Agree, implement and monitor progress against agreed Key Performing Indicators and ensure appropriate action is taken where required
2) Manage line with agreed profiles
3) Recruit, maintain and train a regular bank of volunteer’s to cover the operational needs of donation site as per company targets
4) Actively promote Gift Aid
5) Regularly review shop teams and implement best practice
6) Maintain shop standards in line with company guidelines
7) Create the conditions for the shop teams to be motivated, committed and high performing
8) Represent the Donation Centre externally, taking responsibility for protecting the public image as well as company interest
9) Provide clear leadership on the need for and delivery of change
10) Continually ensure that personal behaviour reflects the values of the company
11) Undertake any reasonable task as directed by the line manager
12) To ensure that the shop layout is attractive within Furniture and clothing store
13) To ensure Driver /Driver Assistant use correct furniture procedures and are supported and mentored
14) To ensure all Clothing Banks are maintained and emptied regularly to business guidelines
15) To deal with fly tipping
16) To ensure that all Life services are promoted properly within the Donation Centre and that all activities within the Centre are harmonious with Life’s mission and values and in the spirit of its equal opportunities policy
17) To keep Line Manager updated about necessary repairs and maintenance of the shop, agreeing on action plan and costs
18) To be a main keyholder for the shop and take responsibility to delegate key holding to volunteers in line with Life’s Key Holder Policy
19) To be responsible for the security of the shop takings, including the safe storage of the shop takings. Will also be responsible for the recording of all daily, weekly and monthly takings and for safe banking in line with the organisation’s procedure.
20) To make sure that the security procedures are understood and implemented by all staff and volunteers.
21) Responsible for carrying out regular risk assessments according to Life’s policy and for ensuring health and safety procedures issued by the charity are understood and implemented by all staff and volunteers.
22) Responsible for maintaining health and safety records, reporting and recording all serious incidents and injures to head office in line with Life’s policy
23) To make sure that electrical equipment is properly maintained, in line with legislation
24) Responsible for undertaking regular fire drills and ensuring that fire equipment is serviced in line with legislation
25) Is responsible for reporting weekly income figures for the Head Of retail on a weekly basis
26) Responsible for updating volunteer details every quarter and to pass on the information to the HR Department.

A full job description can be found here.

Additional Information

How to apply:

Please visit here to apply online. You can also apply by sending CV and covering letter to emmaturner@lifecharity.org.uk