Featured Job E-Commerce Operations Assistant Manager

Posted: May 5, 2021

Job Details

  • Crisis UK
  • Ecommerce
  • Full Time
  • £37,000 per annum
  • London
  • 18/05/2021

Job Description

Aim and influence

  • Support the delivery of a high-quality customer experience for online donated goods sales across multiple E-Commerce channels and achieve sales and profit targets for E-Commerce.
  • Contribute to efficient and productive warehouse operations to process, list and fulfil a high volume of goods for sale online
  • Recruit, inspire and train volunteers in a variety of digital and e-commerce roles.

Job responsibilities

  • Support the E-Commerce Operations Manager to lead and motivate a diverse team to create high quality listings of donated goods for sale via various e-commerce channels.
  • Develop efficient processing and listing of goods (predominantly clothing) to a high standard, according to agreed quality benchmarks. Value and control the pricing of stock to maximise sales and profits for Crisis.
  • Act as deputy for E-Commerce Operations Manager when necessary, ensuring warehouse processes, product listings and despatch service levels are maintained effectively.
  • Maintain high levels of customer service, ensuring that fulfilment of customer orders is timely and efficient.
  • Recruit and train volunteers and Crisis clients in e-commerce processes and work with E-Commerce Operations Manager to develop effective training plans
  • Carry out regular analysis of sales performance and available management information, to inform adjustments to pricing and product selection, to grow sales and repeat customers
  • Support the E-Commerce Operations Manager to produce product content for digital marketing activity.

General responsibilities

  • Actively encourage and support member involvement within Crisis
  • Develop an understanding of homelessness and Crisis’ aims
  • Follow Crisis policies and procedures, including health and safety, loss prevention and safeguarding
  • Carry out other reasonable duties that may be required
  • Able to travel to anywhere within Greater London. Travel to other locations may be required.

A full job pack can be found here.

Additional Information

How to apply:

Please visit here to apply online.