• To be a visible presence on the shop floor at all times to meet, greet and serve customers.
• To maintain a high standard of cleanliness across all areas, including private staff facilities.
• To help train an effective team of volunteers in accordance with the Hospice retail volunteer process.
• To help ensure the shop and working practices comply with both Hospice policies and Health & Safety legislation and best practice.
• Retail Volunteers
• Shop Managers
• Retail Operations Manager
• Head of Retail
MAIN DUTIES AND RESPONSIBILITIES
1. To assist the Shop Managers and Deputy Shop Managers to ensure the proper presentation of goods, and merchandising these to their fullest potential, including:
• Sorting clothing
• Pricing and ticketing
• Regular rotation of stock
• Security of all donated goods
2. To maximise income from the Gift Aid Scheme, ensuring it is operated to its full potential and within HMRC guidelines. This includes:
• Actively promoting the scheme via the shop and the shop team
• Ensuring back room processes prioritise Gift Aided goods
• Keeping the shop team informed and motivated about the scheme
3. To help ensure the highest standards of customer care and services both personally and via the shop volunteer team.
4. To assist in the delivery, security, accounting, merchandising and stock-taking of bought in (new) goods.
5. To work as part of the shop team in order to implement new development opportunities for the shop on an ongoing basis.
1. Undertake any administrative and financial procedures as directed by the Shop Manager / Deputy Shop Manager.
1. To liaise with other retail staff to ensure resources are shared and used appropriately.
2. To inform the Shop Manager or Deputy Shop Manager immediately of any complaints, accidents or untoward occurrences in the shop and ensuring these are correctly recorded on the Hospice Incident Management System (T100).
3. To deal carefully and sensitively with unsuitable offers of help or donations.
4. To maintain excellent communication and working relationships with colleagues (paid and voluntary) as part of the retail/shop teams and also with the Communications and Fundraising Teams based at the Hospice, working closely with the Community Fundraiser for your area (if applicable) on local activities.
5. Provide information to the public regarding St Leonard’s Hospice and its work through advertising, participation and promotion of events, maintaining the Hospice brand and in other ways as appropriate, both personally and through the shop team.
6. To help maintain good levels of communication within the shop team.
1. Postively engage in all on-line mandatory training or courses.
2. To attend any training or development required by the Hospice.
3. To read, understand and follow all Hospice policies and procedures.
4. To participate in the Annual Performance Review.
5. To positively promote, support and represent the Hospice especially within the community, and to maintain the philosophy, ethos and ambience.
6. To be aware of personal responsibilities and discharge these as defined by the Health & Safety at Work Act 1974.
7. To maintain strict confidentiality in all matters relating to the Hospice, its business, patients, staff and ethos.
8. To undertake any other tasks, duties or responsibilities as requested by your Line Manager or other Senior Manager, including the Board of Trustees and Chief Executive.
This Job Profile is an outline of responsibilities and will be subject to review with the postholder in light of the changing needs of the post and Hospice.
How to apply:
Please visit here to apply online
1st six months – based at our Layerthorpe Shop (York City Centre) – the 2nd six months working across all of St Leonard’s Hospice shop network