General Manager

Posted: May 5, 2017

Job Details

  • Hospices of Hope
  • Shop Manager
  • Full Time
  • £10.00 /hour
  • Otford, Kent
  • 28/05/2017

Job Description

We are looking for an exceptional individual that can oversee our Shop and Tea Rooms in Otford. This is a unique shop that sells furniture, clothes, gifts, books and more with a vibrant and popular expanding catering facility. The General Manager will be responsible for the day-to-day running of all aspects of the shop, and oversight of the tea rooms, and will need an understanding of all areas in order to maximise sales. The General Manager will also need to understand the vision, aims and mission of the charity and to be able to communicate and promote this to the public within the shop environment.

The general manager will ensure that the shop is run in accordance to the company’s standards. Ensuring that staff are all working towards the target for the day and that excellent customer care standards are met at all times.


  • managing and motivating a volunteer team to increase sales and ensure efficiency;
  • managing stock levels and making key decisions about stock control;
  • using information technology to record sales figures, for data analysis and forward planning;
  • dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews;
  • providing or organising training and development;
  • ensuring standards for quality, customer service and health and safety are met;
  • resolving health and safety, legal and security issues;
  • responding to customer complaints and comments;
  • organising special promotions, displays and events;
  • updating colleagues on business performance, new initiatives and other pertinent issues;
  • touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues;
  • maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
  • initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
  • dealing with sales, as and when required.

Personal Specification

  • Good level of general education ·
  • IT literate and numerate ·
  • Effective product knowledge to maximise sales potential. ··
  • Full, clean UK driving licence
  • Proven experience of managing and motivating a team to achieve business objectives.
  • Experience of working to and achieving sales targets
  • Some experience of administration / back office organisation is desirable
  • Excellent communication and relationship building skills with the ability to build rapport with people of differing ages, backgrounds and cultural origins.
  • Strong time management and organisational skills ·
  • Commitment, enthusiasm and high energy levels
  • Able to work under own initiative and take a proactive approach to changing business needs and objectives
  • Ability to work and flourish under pressure


Hospices of Hope is the leading palliative care charity in South Eastern Europe. We think everyone deserves the best possible care at the end of life. But in developing countries like Romania, Serbia or Moldova, many patients still die in pain without being offered any physical, spiritual or emotional comfort.

Almost 20 years after the fall of communism these are still some of the poorest countries in Europe, with a struggling healthcare system that offers little or nothing in the way of hospice care. We are dedicated to improving the life of the terminally ill in Romania and surrounding countries by increasing access to hospice care and training. Even in the UK, the hospice movement has grown only due to the generosity of individuals and businesses. The difference is that most people who live in Romania, Serbia and Moldova have so much less to give. That is why we need your help.

We have 16 charity shops spread throughout Kent, Sussex, London & Scotland which make a huge contribution to the charity.

All of our shops are designed with contemporary furnishings and not only do they sell clothing, furniture, books, dvds, bric a brac, but some sell plants, others boast a wonderful range of new gifts suitable for any occasion and others have tearooms.

Join us and help make every day count.

Additional Information

For further details please visit our website:

If you wish to apply please send a covering letter and CV to