Featured Job Head of Retail

Posted: August 4, 2022

Job Details

  • Naomi House & Jack's Place
  • Head of Retail
  • Full Time
  • Circa £45k per annum
  • Winnall, Winchester, Hampshire
  • 31/08/2022

Job Description

Responsibilities: At Naomi House & Jacksplace, we provide individualised care and much needed respite and support for life limited and life threatened children, young adults and the whole family, on the good days, difficult days and last days. This care continues for as long as a family needs.

We are looking to continue to develop our strong retail offer on the high street. Therefore, we are recruiting a new Head of Retail, to join our team, providing strategic leadership and overall management of our charity retail, warehouse and trading operations.

As the Head of Retail, you will be responsible for motivating and supporting the retail team, developing and implementing efficient practices to ensure our brand is strong, consistent across the 21 shops and warehouse operation, setting and maintaining high standards of service excellence throughout.

You will be responsible for driving the overall retail strategy, ensuring it aligns with fundraising and organisational wide objectives, raising both income and charity awareness. By reviewing budgeted business targets and operational costs, you will take responsibility of growing the business through effective planning and preparation of business cases for any new shops, including developing the eCommerce business.

You will enjoy utilising innovative ideas to drive the business, using creativity and your sound knowledge of the charity retail sector.

To be successful in this role you must:

  • Be an inspirational and motivational leader.
  • Have demonstrable experience in strategic and retail business planning.
  • Have knowledge of all current aspects of retail business, trends and legislation.
  • Have a strong track record of successfully managing a large number of retail outlets.
  • Have experience of working in a retail regional/area role, ideally for a charity.

You will also need good budgeting experience, a full understanding of health and safety legislation, sound people leadership & management skills and a collaborative approach.

Then there are the additional responsibilities, as a member of our wider leadership management team; you will help us develop and communicate our strategies, taking on new initiatives that support our employees, volunteers and supporters.

A full clean driving license is essential as there is significant travel across the central and southwest of England.

Benefits include 28 days holiday, group pension scheme, life assurance and the opportunity to work in an organisation where every job matters!

Additional Information


If you wish to speak to someone before applying then please call Leon McGready, HR Account & Projects Manager on 01962 760060.


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