Head of Retail

Job Description

Treetops Hospice provides nursing and therapeutic care alongside emotional support for anyone affected by a life-limiting illness in Derby, Derbyshire, Nottingham and Nottinghamshire.

We are currently recruiting a Head of Retail, to be the senior manager in charge of our retail department comprising of 19 shops and an online store.

The retail team are a great bunch of people and, with them at your side, your main responsibility will be to make sure that our retail activities are as profitable and well run as possible. You will have the enviable opportunity to grow the operation by adding new shops and trying out your ideas.

You will also ensure that our shops act as the perfect window to the world for Treetops and you will help other departments to promote our charity.

Main Purpose of the Job

The Head of Retail is the senior manager who’s in charge of our retail department. Their role is to make sure that our retail activities are as profitable and well run as possible. They grow their operation and diversify into new income streams. They also ensure that our shops act as the perfect window to the world for Treetops.

Primary Responsibilities

• Provide strategic leadership, planning, communication and management of our retail department to ensure that high performance standards are achieved by their staff and volunteers
• Lead the day-to-day retail operation, developing and delivering the annual business plan, budget and budgeted contribution
• Develop and implement a three-year retail income generation strategy
• Ensure the retail structure is fit for purpose, that appropriate resources, systems, policies, processes and guides are in place to grow income successfully
• Ensure a high standard of customer service throughout retail through training and the design, implementation and update of relevant policies and procedures
• Research, evaluate and develop new retail income streams and liaise with colleagues to promote existing streams
• Grow online sales, budget accordingly and maximise income through this channel
• Ensure that all shops are ‘on brand’ and that our brand, and our collateral, is consistently and appropriately promoted

Download the job description in full here.

Additional Information

How to apply:

For details on how to apply, please visit our website.