Featured Job Head of Retail

Posted: September 25, 2019

Job Details

  • Prospect Hospice
  • Head of Retail
  • Full Time
  • Up to £40,000 DOE
  • Swindon
  • 06/10/2019

Job Description

How to apply:

If you are interested please go to https://www.prospect-hospice.net/working-for-us/vacant-positions/ and apply online.

Job description:

A fantastic opportunity has arisen at Prospect Hospice for a Head of Retail to lead our outstanding retail team as we continue to deliver our strategic plans to maximise income from existing shops, open new shops and develop new initiatives.

Our retail operations raise vital income to enable us to care for more people in our community. We proudly have a total of 18 shops in Swindon, Marlborough and Pewsey. Our shops generate sales of £2m per year and forms one of our largest income streams. Building on strong performance over the past 3 years, we have exciting plans to expand our retail portfolio, including new formats and business ventures.

We are seeking an experienced, commercially focused retail leader who wants an exciting new challenge and is passionate about enabling the care we provide.

What is the role?

Reporting to the Director of Community Development, your role will be to lead, inspire and provide strategic direction to a retail team of around 50 staff across our shops, distribution centre and our volunteers. A key element will be to develop and implement plans to grow the hospice’s retail income and ensure sales, costs and profit targets are met in line with the income generation strategy.

You will develop the retail strategy in line with the Director of Community Development, implement robust work plans, monitor performance and evaluate and develop new retail income streams as well as overseeing the day to day management of the shops and distribution centre. You will also play a vital role in driving continuous improvement, growth and an enhanced working culture across our retail team.

You will need to have multi-site experience and a desire to develop yourself in an exciting, forward-thinking and empowering environment.

About you:

  • Proven track record in senior retail management in either the commercial or charity sector
  • Excellent leadership and people skills
  • Proven track record delivering significant sales & profit growth
  • Proven track record of opening new shops
  • Highly motivated, innovative and resourceful
  • Experience in property and lease management
  • Knowledge of management accounting and ideally some experience of managing profit and loss accounts.

It would also be great if you have:

  • Charity retail sector experience
  • Experience of working with, or managing volunteers.

A little bit about us

We are an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire. It is the only dedicated provider of specialist end of life care services within the area. The Hospice’s multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.

Additional Information

How to apply:
If you are interested please go to https://www.prospect-hospice.net/working-for-us/vacant-positions/ and apply online.

What we offer

We are changing and growing. It’s an exciting time to join an independent local charity where everyone’s ideas are encouraged and staff participation is really important to us.

We’ll also provide you with a welcoming and supportive working environment, other benefits include:

  • 27 days annual leave entitlement
  • Contributory pension scheme (NHS transferrable)
  • Employee Assistance Programme
  • Family-friendly policies and practice
  • Supportive induction, and training and development
  • Free parking

Informal Visits

Informal visits or calls would be welcomed, please contact Warren Finney on 01793 813355.

Equality & Diversity

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

Unfortunately, due to the high volume of applications that we received, it is not possible to respond to everyone. If you have not heard from us within 2 weeks, following the closing date of this vacancy, your application will have been unsuccessful.