Online Sales Manager

Posted: April 29, 2021

Job Details

  • St Luke's Hospice (Harrow & Brent) Charity Shops Ltd
  • Ecommerce
  • Full Time
  • £25k plus bonus
  • Dalston Gardens, Stanmore
  • 29/05/2021

Job Description

Job Summary

St Luke’s Hospice (Harrow and Brent) Shops limited is the retail subsidiary of a well-established Hospice which is loved by the local community. In the past year our digital sales have grown and reached thousands of customers highlighting the real opportunity to expand our online offering. We’re looking for a creative and versatile Online Sales Manager who has excellent knowledge of the online selling platforms.

Creativity, entrepreneurial skills and project management skills would be crucial in growing the business and increasing revenue. The Manager will be responsible for delivering digital sales targets, building and leading the team of both paid staff and volunteers.

Key Responsibilities
• Build and lead the online sales team to maximise online sales profits by setting and maintaining high standards of merchandising, stock control and customer/donor care whilst containing operating costs
• Establish new income streams via different online selling platforms
• Work closely with Operations & E-commerce manager to ensure effective day to day running of business
• Contribute to the development of online procedures and systems to give clear operating guidelines to staff
• Collaborate with Hospice’s communications team to influence content on companies’ website and social media to drive sales and awareness of our online offering
• Participate in staff recruitment, induction and personal training programmes
• Ensure posting and packaging is done on time
• Ensure all orders are confirmed and customers communicated with effectively
• Develop volunteer recruitment and training in conjunction with shop based staff and the Retail Volunteering Development Manager
• Familiar with eBay’s policies
• Ensure the implementation of weekly reporting through Key Performance Indicators (KPI’s), to aid in the management and support of the online operation
• Contribute to forward planning and online sales development
• Monitor and respond to market conditions tailoring stock mix to opportunities and competitor activity
• Seek and develop innovative new online trading and business opportunities to increase income
• Perform regular analysis of key competitors
• Ensure consistent standards across all online areas
• Promote Gift Aid where appropriate
• Carry out any other duties or general tasks as may reasonably be required as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the Line Manager or his/her higher level of authority


Person specification

• Experience of eBay and other selling and buying platforms
• Experience in pricing and listing retail products online
• People skills
• Accuracy and attention to detail
• Ability to work to tight deadlines
• Logical and analytical approach to work
• Planning and organising skills
• Strong commitment to customer service
• Imagination and initiative
• Ability to work with minimum supervision
• Ability to implement change effectively
• A good standard of education including numeracy and IT skills

• Social media knowledge
• Ability to understand and analyse sales figures
• Ability to use social networks

Additional Information

How to apply

Please visit here to apply online