Operations Manager

Posted: May 20, 2020

Job Details

  • Hillingdon Brain Tumour Group
  • Retail Operations Manager
  • Part Time
  • £19 per hour
  • Hillingdon, London
  • 30/06/2020

Job Description

Hillingdon Brain Tumour and Injury Group (HBTIG) is a small but growing independent, community-based organisation supporting brain tumour and injury patients and their families.  We receive no funding from other brain tumour charities, and support our members through our charity shop, grants, generous benefactors, supporters and volunteers.  Our mission is to provide bespoke, active, practical and emotional support to each individual and their family in a way that best suits their needs throughout their journey and beyond.

The Operations Manager for the HBTIG will work to provide a positive working environment within the charity and ensure the charity has the resources it needs to function well on a daily basis. She/he will provide management of all human resources and administrative activities for the charity.

From a human resource perspective, the person will be responsible for recruiting, hiring, onboarding and training of staff and volunteers. He/she will be responsible for volunteer support, providing regular communications, developing the monthly rota and organising quarterly meetings.

In addition, she/he will be responsible for the administration work of the charity ensuring the charity has the resources it needs to run efficiently. This includes the management of the part-time contract charity administrator, shop assistant and the IT manager.

Working with the charity management team, the Operations Manager will be responsible for managing the policies and procedures to ensure compliance with the health and safety policy of the charity.

The operations manager will be a part of the charity management team and report directly to the development manager.

Valued skills of an Operations Manager include the ability to:

  • Interact in a positive and empathetic manner with different individuals, including those with a disability or impairment
  • Build positive and supportive relationships with all kinds of people
  • Work in a small but rapidly expanding charity, adapting to its growing needs

Key Responsibilities:

  • Management of the human resources of the charity
  • Oversight of the administration of the charity
  • Managing the health and safety of workers, clients and customers
  • Oversight of the charity shop
  • Onboarding, training and management of three junior staff
  • Recruitment, onboarding, training and management of volunteers
  • Maintaining records and inputting into a tracking system
  • Working as part of the management team to ensure the needs of the charity are being met

To be successful in this role you will need:

  • Substantial experience of office management.
  • Experience of managing office premises, including ensuring they are well-maintained, secure and safe.
  • Experience of staff and/or volunteer management.
  • Experience of office systems including Microsoft Windows and Office applications (Word, Excel, Access, Power-point, and Outlook).
  • A commitment and understanding to the organisation’s “Aims & Principles” and equal opportunities policies
  • The ability to work with small teams as well as individually
  • Strong verbal and written communications skills
  • Excellent organisational skills and initiative along with good time management and a strong sense of responsibility


  • Must work at least 4 half days a week in the Centre of Hope
  • Experience working in a charity is not required, but is a plus

Additional Information

How to apply

To apply, please send an up-to-date CV and a cover letter of no more than 2 sides of A4 stating why you are the right person for the position to:



About the Position:

This position is a contract position for an initial 1 year with potential for additional years depending on performance of the selected candidate and funding for the position. As a contract position, there is no paid holiday, sick leave, or pension.

15 hours per week @ £19 per hour

Closing Date: 5:00pm, Friday 29th May 2020