Featured Job Relief Manager

Posted: November 7, 2018

Job Details

  • Centre for Peaceful Solutions
  • Relief Manager
  • Part Time
  • £21,000.00 /pro rata and bonus scheme
  • North West London
  • 20/11/2018

Job Description

We are a growing and thriving charity shop brand. We believe in serving our local community, creating a positive shopping experience for our customers and ensuring our donors know that we are grateful for their support.

Job Summary:

We are looking to recruit a relief  Manager  weekdays / weekends  to work in any of our three shops which are open 7 days a week. Relevant charity shop retail management experience is essential. The successful candidate will need to hit the ground running and have a proven track record in meeting targets and deadlines, and be IT literate.

The Person:

You are a seasoned professional, well versed in all aspects of running a charity shop. You have excellent people training/ supervisory/ management, communication and customer service skills. You have excellent teamwork skills and know how to work with, customers and volunteers, run the rota and can keep the shop looking its best at all times. You are up to date with current health and safety legislation, know how to keep everyone adhering to policy and process and understand systematic, accurate and smart ways of working and reporting. You have the abilities to solve problems and make decisions. You will be adept at time management and are not fazed by a challenge.

Key responsibilities:

-To ensure that all sales targets, results and KPI’s are communicated and that all staff and volunteers are aware of, understand and are working to achieve the agreed targets and KPI’s

-Checking stock into the shop

-Ensuring high standards of shop merchandising and layout of the sales area

-Monitoring and managing any variable shop costs to maximise shop profitability

-Completing all administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to agreed policies and procedures

-Planning daily work load throughout the shop to ensure efficient customer service and a profitable operation

-Actively participating in two way communication sharing and exchanging relevant information with the line manager and colleagues.

Job purpose: 

To manage and run the charity shop for the benefit of the charity

Responsibilities: (duties expected to undertake)


  • Maintain the charity’s vision for the shop into a reality
  • Learn, understand and articulate the work of the charity
  • Develop good relationships with existing volunteers
  • Stock the shop with good quality items
  • Engage the local community

Ongoing publicity

  • Promote the shop and the charity

Day to day running

  • Organise as necessary  and maintain volunteer rotas
  • Maintain responsibility for opening and closing
  • Maintain regular stock turnover
  • Meet sales targets
  • Maintain the premises
  • Communicate the charity’s work

Additional Information

To apply please send your CV to info@peacefulsolutions.org.uk