Relief Shop Manager

Posted: January 24, 2019

Job Details

  • The Myton Hospices
  • Shop Manager
  • Full Time
  • £17,340 per annum plus mileage
  • Network of shops across Coventry and Warwickshire
  • 15/02/2019

Job Description

How to apply: Please visit here to apply online

Summary of Role:
To provide managerial cover in any of the Myton Hospice shops as requested and achieve sales targets through high standards of quality and presentation and ensuring continuing support for the Myton Hospices.

Main Duties & Responsibilities:


  1. To achieve agreed targets within agreed income and expenditure budgets
  2. To ensure that a high standard of customer service is maintained at all times

Shop Appearance/Stockroom

  1. To maintain a high standard of display, working with the Retail Manager and Retail Support manager.
  2. To departmentalise stock.
  3. Ensure a high standard of general household duties – the shop is cleaned and hoovered daily.
  4. To keep stockroom and kitchen area clean, tidy and well organised.


  1. To encourage the public to donate saleable goods under the Gift Aid Scheme.
  2. Steam and prepare stock for display.
  3. To keep the sales area well stocked with merchandise, clearly priced and sized; using colour cubes when necessary.
  4. To date code and rotate all stock.
  5. To ensure adequate stock is available.


  1. Responsibility for customer service skills, ensuring a courteous and efficient service.
  2. Ensure that the shop represents the Myton Hospice in a professional manner at all times, in keeping with Myton’s policies, procedures and values.


  1. To undertake the relevant administrative processes and procedures efficiently and effectively, both on paper and with the aid of IT equipment.
  2. To ensure banking of monies is completed daily.
  3. To comply with all procedures in accordance with the Myton Hospices Retail Manual and the relevant Policies and Procedures.


  1. To ensure that all sales are recorded correctly through the till, all monies are secure and that the till procedure is adhered to.
  2. To keep valuable donations in a safe place.
  3. To hold the keys of the shop and ensure that the premises are secure.
  4. Advise volunteers of their responsibility for any personal possessions.


  1. Awareness of procedures for Accident/Incident reporting, First Aid Box and Fire Extinguishers and emergency situations.
  2. To ensure the Fire Exit is clear at all times and comply with all regulations according to the Myton Hospices Health and Safety Policy.
  3. To inform the Myton Hospices of any defects or maintenance requirements and any hazards to customers and staff, within or immediately outside the shop premises.
  4. To have appropriate knowledge of the Myton Hospice to respond to staff and customer queries.
  5. To attend Myton Hospices meetings as required.
  6. To attend all mandatory training, e.g. fire training, handling and moving etc.
  7. To participate in the annual appraisal programme and attend any training identified.
  8. Any other duties commensurate with the post.

For a full job description please visit here.

Additional Information

***A driving license and access to a vehicle are essential for the role***

As we are a multi- site organisation some flexibility relating to place of work will be required. We reserve the right to change the work base of our employees to meet our business needs.

Responsible to: Area Manager/Retail Support Manager
Primary Work Base: Various

How to apply: Please visit here to apply online