Featured Job Residential Support Worker

Posted: November 26, 2020

Job Details

  • Emmaus Norfolk & Waveney
  • Community
  • Full Time
  • £18000 per annum
  • Ditchingham, Norfolk
  • 22/01/2021

Job Description

Provide support to Companions, who require help both emotionally and practically, so they can live and work in the Community, develop life skills and realise their full potential to move on when they are ready.


Staff and Volunteer Communication

  • To partner with the Business team to ensure the smooth running of the social enterprises and ensure that Companions are placed appropriately in their work to enable development and confidence.

Community Management

  • To conduct intake interviews, complete needs and risk assessments and induct new Companions to the community. To ensure the Community occupancy is maximised and the Community runs smoothly
  • Maintain Community discipline and apply sanctions when necessary
  • To assist in the management of the facilities of the Community building and grounds to ensure they are well maintained, safe, clean and tidy
  • To keep up to date logs and records in accordance with our existing systems

Companion Development

  • To carry a case load of up to 16 Companions, conducting monthly support meeting to monitor progress and stimulate action
  • To facilitate and encourage in-house and external training and development for Companions in order to support personal and skills development as they take on enhanced responsibilities
  • To support Companions in making and attending appointments (e.g. health, legal, housing, training, benefit-related)
  • To ensure when appropriate interventions are put in place regarding Companions needs to improve personal hygiene, substance abuse, sleep deprivation, mental/physical health and general wellbeing
  • To maintain accurate and detailed logs in accordance with the existing systems and to assist in refining and improving frameworks as necessary
  • To facilitate and co-ordinate with external agencies in relation to Companion health, benefits, support, and personal development, representing Emmaus to partner agencies and developing relations with a wide variety of services with whom a relationship will benefit the Community and Companions
  • Work as part of a team ensuring continuous development of Community both as an individual charity, part of the UK Federation and as part of the International Emmaus Movement


  • To work within budgets to enable the Community to be self-sufficient
  • To assist with finance for Companions’ allowances, ensure any housing benefits etc. are accurate and recorded


  • To live on site in the accommodation provided, (on call duties made clear)
  • To ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, policies and general duty of care and professional boundaries
  • To be flexible and willing to carry out any reasonable duties needed to assist the Community and business operations, including assisting in business operations, holiday/sickness cover and on-call duties, participation in team meetings, attend 1:1’s and appraisals
  • To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.

An application pack with personal specification is available here.

Additional Information

How to Apply

To apply please send your CV, covering letter and a one page explanation of how you meet the person specification to joandrews@emmausnorfolkandwaveney.org by 20th  November 2020.

Those shortlisted will be invited to an interview to be held on 26th  or 27th November 2020.

Please note that this is a live-in role. The post holder is required to live on site, with a package that includes a studio self-contained flat, no utility costs and meals when eaten with the Community.