Retail Manager

Posted: March 7, 2018

Job Details

  • Woking and Sam Beare Hospices
  • Retail Manager
  • Full Time
  • Circa £40,000 pa plus travel expenses
  • Woking
  • 30/03/2018
Woking and Sam Beare Hospices logo

Job Description

Job Summary

The Hospice Retail Operations is a significant, dependable income stream.  The post holder will have budgetary responsibility for sales of over 2m and contribution of half a million per annum.  There are currently 17 shops located throughout our catchment area of Surrey.

Job Purpose

  • To provide strategic leadership and overall management to our shops and warehouse operations
  • To develop a strategy for further profitable growth and expansion
  • To manage all current operations to ensure sales, costs and profit targets are met.


Profit Management

  • To set, monitor and ensure sales, costs and profit targets are met in individual shops, warehouse and in total.
  • To recommend annual capital budget and expenditure.
  • To ensure the quality of customer service within the retail organisation reflects Hospice values through training and the design and implementation of policies and procedures.
  • To develop internal stock systems and external stock collection systems in order to ensure sufficient stock is available for all shops.
  • To determine and monitor best use of space and stock in shops and warehouse through training and data analysis.
  • To ensure profitability is maximised through tax efficient benefits, for example Gift Aid on donated goods.

Operational Management

  • To develop and manage recruitment and selection procedures to ensure a skilled retail management team.
  • To ensure effective implementation of Hospice performance appraisal, disciplinary and grievance procedures for employed staff.
  • To manage the necessary practices, systems and controls to ensure the operational, financial and administrative efficiency of the retail organisation.
  • To ensure that appropriate practices, checks and risk assessments are in place for Health and Safety, Fire, Trading Standards and other regulations and legislation.
  • To co-ordinate and manage the retail property portfolio, including acquisitions, closures, leases and rent reviews. To liaise with agents, surveyors and solicitors, where necessary, in carrying out the above.
  • To instigate and manage cost-effective retail property maintenance programmes.
  • To develop and implement practices to ensure all paid staff and volunteers are updated on general Hospice matters and all Hospice staff updated on retail matters.
  • To form links with other hospice shop organisations and share best practices.
  • To represent Woking and Sam Beare Hospices as necessary, including speaking engagements.
  • To work with the Volunteer Services Department in volunteer recruitment, to ensure that sufficient quality volunteers are recruited to meet the needs of the organisation.

Retail Development

  • To produce, implement and review a 3 year Retail Strategy.
  • To research potential new areas for shops. To identify suitable sites, negotiate with landlords, agents and professional advisors up to lease completion.
  • To develop project proposals for new shops and refurbishments.
  • To research, evaluate and develop new retail income streams.


Additional Information

To apply please download and complete an application form and return it along with your CV and covering letter to the HR department:

Human Resources Department, Woking Hospice, Denton Way, Woking GU21 3LG

Or email it to:

Retail Manager Job Description and Person Specification

Application Form