Retail Operations Manager

Job Description

Job description:

We are looking for an inspiring and innovative senior retail professional, to join our team as Retail Operations Manager. Working with the Head of Retail, the role will help plan and action the business’s retail strategy to ensure profitability and effective use of resources.

You will be able to drive new growth – using both data analysis to establish useful trends and KPIs to build from and identifying opportunities where technology can be used to boost our stores.

Alongside the Area Manager, you will help develop individual plans informed by store data for each location, to provide clarity and motivation for managers. Our Relief Managers will also need coordinating to ensure they are providing the most relevant support across the retail network. Empowering the wider retail team to spark shop creativity and quality management will require the successful candidate to have excellent communication skills and an uplifting management style.

The successful candidate will be a driven and confident individual, who thrives in a dynamic and fast-paced environment. Knowledge of the marketplace and a passion for retail are a must.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include:

• 35 days holiday per year (including Bank Holidays, pro-rata).
• Comprehensive Induction Programme.
• Refer a friend bonus scheme
• Pension Scheme with an employer contribution of 8%
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.
• Free car parking at Hospice office sites.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing. Disclosure expenses will be met by the employer.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Additional Information

How to apply:

Please visit here to apply online.

For more information on the role, please contact us on HR@saintmichaelshospice.org or on 01423 879687 and we can arrange for you to have an informal discussion, or please click Apply and you will be forwarded to our website, where a full Job Description is available. Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

Telephone screening will take place soon after application with successful candidates being invited for an interview, which will take place in Harrogate.

Job location: Harrogate, Hambleton and Richmondshire – Office and Home working

Salary: £27,593 per annum

Full Time 37.5 hours per week, Permanent