Retail Operations Manager

Job Description

We are looking for a Retail Operations Manager to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community.

We currently have two stores but are looking to develop and expand these so need someone who can manage and support the team, help with expansion and develop relationships with corporate partners and donors.

The shops play an important role in giving us a presence in the Community and providing a qualitative and welcoming experience. We want them to be vibrant hubs that allow us to raise income, provide a local brand experience and engage supporters in specific products/campaigns.

Main duties and responsibilities

• Strong and collaborative management of shop staff and volunteers to deliver and develop the shops’ activities
• Identify opportunities for the development & improvement of new and existing locations to grow our portfolio and income in line with our strategic goals
• Ensure financial targets are being met by the designated shop teams by maximising sales and minimising costs, monitoring financial/till systems and over-seeing Gift Aid
• Work with corporate organisations to develop relationships and increase donations, collaboration and volunteering opportunities across the organisation
• Work with the Marketing and Communications Manager to ensure a clear and consistent brand image throughout the shops and in all associated fundraising activities
• Develop relationships with customers, volunteers and donors to improve community engagement and develop opportunities for new services and income streams
• Source and process sufficient donations of appropriate quality to keep shops well stocked and attractive to customers of all ages
• Encourage a creative shop environment where shop teams seek to maximise income in new and innovative ways, including through fundraising initiatives
• Motivate staff to meet their targets and support them to achieve their goals
• Maintain up to date knowledge of the marketplace, competitors and trends and adapt the future retail strategy accordingly
• Identify corporate partners and explore areas for generating income
• Recruit and develop a team of volunteers to support in the shops and with associated fundraising activities.

Download the full job description and person specification.

Additional Information

How to apply:

For further details and an application pack, please visit our website.