Retail Support Manager

Our shops play a vital role in raising the essential funds for our Charity and currently we have entered an exciting time where we are growing our retail department. 

Each shop is its own little treasure trove and unique community hub, with our brilliant shop volunteers keeping donations sorted, tidied and flying off the shelves.

Arthur Rank Hospice Charity is now looking for our next Retail Support Manager to join this amazing team and to be a part of the rewarding cause that we all work for: making every moment count in the lives of others

You will work closely with the Head of Retail to provide management support, to a designated number of shops, ensuring that company policies are implemented, and that sales and profit are maximised.

You will be an ambassador and advocate for the mission and values of ARHC and thereby to promote and raise the profile of the Charity.

You will also create and manage staff rotas as well as  support the Head of Retail with relevant training and performance management to support and coach staff to maximise their effectiveness.

For more information on duties and responsibilities, please see the full job description.

We are looking for someone who has/is:

• Charity shop management experience of administration /back office organisation
• Experience of supervising employees/ volunteers
• Experience of training
• Understanding of shop financial reports
• Effective product knowledge to maximise sales potential
• Competent with the use of excel, word, Outlook and PowerPoint
• Full, clean UK driving licence
• Flexible with working hours/ days

Please note our shops operate 7 days per week, therefore, you will be working on a shift basis and expect to work some weekends.

If you are interested in this role, we strongly encourage to apply as soon as possible as we are shortlisting and interviewing on a regular basis, therefore, the advert might close sooner.

The salary quoted is based on full time hours and needs to be pro-rata’d for part time posts. We regret that we are unable to negotiate salary above the maximum stated within the advert

We are committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community. Therefore, candidates with a disability that meet the minimum criteria will be guaranteed an interview. We are also working to increase diversity throughout the organisation and we particularly welcome applications from BAME people who are currently under-represented.

Arthur Rank Hospice Charity is committed to safeguarding and promoting the welfare of children, young people and adults who draw on care and support and expects all colleagues and volunteers to share this commitment.

ARHC encourage and support vaccine uptake, as this remains the best line of defence against COVID 19