Featured Job Retail Support Manager

Posted: March 4, 2024

Job Details

  • Vision Foundation
  • Retail Support
  • Full Time
  • £23,933 plus OTE bonus and contribution towards travel costs
  • London
  • 31/03/2024

Job Description

We are looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you. The Retail Support Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

Working hours and contract

Permanent, full-time. 35 hours a week, 5 days a week across a flexible seven day rota


Across London in all our shops: Our shops – Vision Foundation

Job Description and Person Specification

We are looking for a Retail Support Manager with the passion and experience to support the charity’s retail business to deliver funds and awareness in support of social change for people living with and facing sight loss.

Role Responsibilities:

Strategy, planning and growth

Support the delivery of the five-year Retail Strategy, to include:

  • Putting a positive customer experience at the heart of our approach.
  • Delivering income upwards of £2.4m by the end of the 2025 financial year.
  • Deliver Gift Aid targets across all shops.
  • Support fundraising through the shops, including legacy and IG marketing.

Sales and Profit

  • Support the fostering of a creative and entrepreneurial environment where team members seek to maximise income in new and innovative ways both within their shops and through a variety of channels, such as community events.
  • Support the team to maximise income from Gift Aid on donated products.
  • Assist in ensuring that all of Vision Foundation/Fight for Sight financial procedures are adhered to and executed in a timely fashion by the shop teams.

Shop Floor

  • Take direct management of shops, covering holiday and sickness.
  • Assist in ensuring compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the shop team.
  • Ensure that all legal and Vision Foundation/Fight for Sight internal regulations regarding donated stock are adhered to.
  • Ensure that all procedures for the sale of new products are followed by the shop team.
  • Ensure that any non-compliance of procedures is notified to Area Manager.
  • Assist in inspiring the team to provide a great customer and donor experience, which enables Vision Foundation/Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes.
  • Assist the team in the creation of original, appropriate, and commercially successful visual merchandising displays, including shop windows.
  • Assist the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose.
  • Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation/Fight for Sight’s health and safety policies and procedures, including waste management and customer safety.

Leadership – Volunteers

  • Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual levels.
  • Connect the volunteer team with Vision Foundation/Fight for Sight’s work and help them to understand the value of their contribution.


  • Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture – and seek opportunities to celebrate success.
  • Work within Vision Foundation/Fight for Sight’s policies and procedures when dealing with problems at work.

Management – Being part of Vision Foundation/Fight for Sight

  • Play active part in the charity, including attending and contributing to all-staff meetings.
  • Play a key role in enabling the shops to represent Vision Foundation/Fight for Sight and increase the knowledge of the local community about our mission and work.
  • Assist in the integration of each shop into the local community in collaboration with the shop teams.
  • Assist the team to respond to all appeals and fundraising opportunities.
  • Adhere to and enforce Vision Foundation/Fight for Sight’s safeguarding policies.

View the job description in full here – F4S Retail Support Manager JD 2024

Additional Information

How to apply:

Please forward a CV and supporting statement, outlining your skills and experience relevant to the role and motivations for applying for the role (two pages maximum), with the subject ‘Application for Retail Support Manager’ to recruitment@fightforsight.org.uk