Shop Assistant Manager (Esher Shop)

Posted: May 18, 2022

Job Details

  • Age UK Surrey
  • Assistant Manager
  • Part Time
  • £12.08 per hour
  • Esher, Surrey
  • 18/06/2022

Job Description

Age UK Surrey is an independent local charity providing services across the whole of the county to help people aged 50+ make the most of their life.

We have been established for over 50 years and are a brand partner of Age UK and a member of the Age England Association.

Our vision is for people to improve their wellbeing and independence to get the most from later life.

Our aim is to provide services, support and activities across Surrey to enable people to be resilient throughout the changes and challenges of later life.

We currently have an opportunity for an enthusiastic individual with previous retail experience to help us establish our new shop at 30-32 High Street, Esher Surrey KT10 9RX.

If you:
• Are enthusiastic about retail
• Are sales driven
• Can generate stock
• Have a flair for fashion

Come and join us!

Some experience of working with volunteers is advantageous but not essential as we will provide you with support to recruit and develop.

Age UK Surrey employees enjoy a variety of organisational benefits including Company pension scheme, generous holiday allowance, sick pay.

Key Challenges

  • Acquiring sufficient high-quality items of stock through effective stock generation campaigns
  • Time management and delivery of tasks required
  • Assisting with recruitment, retention, support and development of volunteers
  • Dealing with sudden and ad hoc increases in workload, e.g. a house clearance of 100 bags arrives

Key Tasks
Income generation

  • Acquiring sufficient stock to generate sales and meet weekly targets
  • Making commercial decisions regarding shop layout and window displays
  • Co-ordinating uplift of stock donations
  • Processing clothes, bric-a-brac, etc
  • Promoting fundraising and AUKS activities at a local level

Managing volunteers

  • Recruiting, supervising, training and supporting any volunteers and trainees, some of whom may be vulnerable adults or young people
  • Organising the staffing of the shop
  • Compliance with legislation and regulations
  • Compliance with Health & Safety regulations and any other relevant legislation/regulations
  • Administration
  • Organising handling and daily banking of cash
  • Completing required paperwork

Skills and Experience

  • Basic IT, numeracy and literacy
  • Working in a fast paced environment
  • Working in a team
  • Good commercial understanding
  • Good awareness of fashion brands
  • Ability to work and think flexibly and independently using initiative
  • Good organisational skills including ability to plan and work to targets
  • Positive attitude
  • Responsibility for delivering KPI’s
  • Ability to communicate on all levels including the delivery of excellent customer care

The above job description is not exhaustive and is clarified to include broad duties inherent in the post. Evaluation and development of this post may, in time, indicate a need to revise duties herein

Additional Information

How to apply:

If you are interested in this post, please send your CV and a cover letter demonstrating why you would be a good fit for this post to the hiring manager at

For an informal chat about this post please ring Jay Hogarty 07306 043548

Closing date for applications: 18th June 2022, 5pm

Start date of role: TBC
Stage 1 – Telephone discussion (asap after CV received)
Stage 2 – Zoom Interview (TBC)
Stage 3 – Interview with CEO (in person) TBC

Part-time, Permanent