Shop Manager

Posted: June 19, 2019

Job Details

  • St Luke's Hospice (Harrow & Brent) Charity Shops Ltd
  • Shop Manager
  • Full Time
  • £22,000 per annum
  • Harrow HA3 0YG
  • 05/07/2019

Job Description

How to apply:
Please visit here to apply online.

Job description:
The shop manager will report directly to the Operations Manager, and will be responsible for the following tasks and duties, some of which may be delegated to volunteers.  The job also includes the supervision of an assistant manager.

Job Purpose:

  • To raise funds for the Hospice by selling donated items of clothing, household items and bric a brac to the general public.
  • To comply with St Luke’s Hospice Charity Shops procedures and policies.
  • To maintain effective working relationships with managers, colleagues, paid staff, volunteers and community contacts in order to achieve business objectives and create a positive and happy atmosphere.
  • To provide a courteous and helpful service to the public.
  • To promote the work of the Hospice to the general public.

Main Duties:

  • To be responsible for the overall management of the shop.
  • Holding a key to the shop premises.
  • Opening and closing the shop, and ensuring that the advertised trading hours are adhered to.
  • Ensuring that the shop premises are clean and tidy and that Health and Safety regulations are observed.
  • Encouraging and accepting donated goods for sale.
  • Sorting and preparing goods for sale, and overseeing a pricing policy for the shop.
  • To be accountable for all monies in the shop, to be responsible for banking the takings, for completing weekly returns and for petty cash in the shop, and maintaining other records as required.
  • To keep under review shop equipment and stationery requirements.
  • Effectively attract, recruit, train, develop and review volunteers in accordance with St Luke’s Hospice shops policies and procedures.
  • To co-ordinate and manage the work of the shop volunteers and over-see the volunteers rota.  To be prepared to ensure sufficient cover when volunteers are unable to work their usual shift.
  • To ensure the best possible presentation and display of goods for sale.
  • To attend regular staff meetings.
  • To be prepared to work in another of the St Luke’s charity shops outlets if and when required.
  • To assist in other duties as they arise.

Person Specification:


  • Physically able to carry heavy boxes and bags of donated items. (For which training will be given)
  • Good administrative skills.
  • Good communication skills.
  • Commitment to equal opportunities.
  • Experience of dealing with the public.
  • Experience of keeping records.
  • Experience of organising or managing the work of other people.
  • Experience of dealing with money.


  • Experience of working in retail.
  • Experience or talent for making displays.
  • Experience of working with volunteers.
  • A clean current full driving licence.

Additional Information

How to apply:
Please visit here to apply online.


  • Full training will be given in all aspects of the management and operation of the shop.
  • Attendance at training sessions elsewhere may occasionally be required.
  • The shop manager will be responsible for the training and induction of volunteers.

Working Hours and Conditions of Employment:
Hours as required to carry out duties, but are estimated at thirty-seven and a half hours per week. This will include working on Saturdays with a day off during the week.

There is a one hour lunch break.

Holidays are twenty five days per year plus bank holidays.

The position is subject to a three month probationary period.

A Contributory Pension Scheme is available.

Full Conditions of Employment will be issued on commencement.