Shop Manager

Posted: May 18, 2022

Job Details

  • Age UK Surrey
  • Shop Manager
  • Full Time
  • £25,000.00 per year
  • Surrey
  • 18/06/2022

Job Description

Age UK Surrey is an independent local charity providing services across the whole of the county to help people aged 50+ make the most of their life.

We have been established for over 50 years and are a brand partner of Age UK and a member of the Age England Association.

Our vision is for people to improve their wellbeing and independence to get the most from later life.

Our aim is to provide services, support and activities across Surrey to enable people to be resilient throughout the changes and challenges of later life.

We currently have an opportunity for an enthusiastic individual with previous retail experience to help us establish our new shop at 30-32 High Street, Esher, KT10 9RX

If you:
• Are enthusiastic about retail
• Are sales driven
• Can generate stock
• Have a flair for fashion

Come and join us!

You will need experience of recruiting and working with volunteers and supporting staff and volunteers in their development.

This role works Mon – Fri with alternate Saturdays. 37.5 hour/week. 30 min unpaid meal break.

Please note you will be required to attend our Head Office located in Guildford and other retail outlets across Surrey for training and development purposes.

Age UK Surrey employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, sick pay.

Responsible to: Head of Retail/Charity Retail Consultants
Responsible for: Managing Assistant Shop Manager and shop volunteers

The Department of Retail Age UK Surrey are launching a Retail chain of 4 shops to help raise income for, and the profile of, the charity’s service provision to older people in the local community. ASK Charity Retail are an external consultant who are engaged with Age UK Surrey to advise and assist with the set-up of their new Retail department.

Job Purpose
To generate income by managing the shop effectively and commercially, maintaining the high standards set by AUKS. The Shop Manager is part of the Retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity.

Key Challenges
Acquiring sufficient high-quality items of stock through effective stock generation campaigns Time management and delivery of tasks required Assisting with recruitment, retention, support and development of volunteers Dealing with sudden and ad hoc increases in workload, e.g. a house clearance of 100 bags arrives. Managing the workload of your team of staff and volunteers in a very busy environment .

Key Tasks

  • Income generation
  • Acquiring sufficient stock to generate sales and meet weekly targets
  • Making commercial decisions regarding shop layout and window displays
  • Co-ordinating uplift of stock donations
  • Processing clothes, bric-a-brac, etc
  • Promoting fundraising and AUKS activities at a local level.
  • Meet and document all agreed KPI’s
  • Explore alternative income generation opportunities e.g. ecommerce
  • Managing people, including the Assistant Shop Manager and volunteers
  • Training, supervision and development of the Assistant Shop Manager
  • Recruiting, supervising, training and supporting any volunteers and trainees, some of whom may be vulnerable adults or young people
  • Organising the staffing of the shop Compliance with legislation and regulations
  • Compliance with Health & Safety regulations and any other relevant legislation/regulations
  • Administration
  • Organising handling and daily banking of cash
  • Completing required paperwork
  • Communication Work together with other AUKS shop managers to share best practice
  • Act as the conduit for the shop in your local community
  • Seek out new opportunities for engagement/income generation within the local community
  • Communicate with head office and other staff as needed
  • Report on weekly/monthly KPI’s as necessary
  • Skills and Experience Basic IT, numeracy and literacy
  • Working in a fast paced environment
  • Leading a team to achieve specific goals Coaching and development of staff/volunteers
  • Strong commercial understanding
  • Strong awareness of fashion brands and their associated value
  • Ability to work and think flexibly and independently using initiative
  • Good organisational skills including ability to plan and work to targets
  • Positive attitude Responsibility for delivering KPI’s
  • Ability to communicate on all levels including the delivery of excellent customer care
  • Merchandising and display experience
  • Knowledge of the local community

The above job description is not exhaustive and is clarified to include broad duties inherent in the post. Evaluation and development of this post may, in time, indicate a need to revise duties herein

Additional Information

How to apply:

If you are interested in this post, please send your CV and a cover letter demonstrating why you would be a good fit for this post to the hiring manager at

For an informal chat about this post please ring Jay Hogarty 07306 043548

Full-time, Permanent

Closing date for applications: 18th June 2022, 5pm

Start date of role: TBC
Stage 1 – Telephone discussion (asap after CV received)
Stage 2 – Zoom Interview (TBC)
Stage 3 – Interview with CEO (in person) (TBC)