- Contribute to the design and development of Jelly as both a shop and a service.
- Create a positive experience for customers through the displays and presentation of goods and through excellent customer service.
- Provide effective leadership, management and organisation of staff and volunteers whilst working within budgetary constraints.
- Effectively market the shop and service making good use of social media platforms.
- Effectively recruit, manage and train volunteers creating a positive experience.
- Process referrals for beneficiaries (volunteers with additional support needs) to work within the shop, developing individual learning programmes, providing training and monitoring progress.
- Provide effective stock control and management of financial systems (including Gift Aid), to maximise income.
- Keep appropriate records and ensure cash register procedures are effectively applied.
- Ensure the shop operates legally, safely and securely.
- Apply Trading Standards Regulations in the shop and ensure staff and volunteers are aware of and comply with them.
- Be aware, implement and communicate ECI policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity.
- The shop provides a high quality and profitable retail service, constantly improving and adapting through accurate recording and reviewing of management information.
- Customer satisfaction measures demonstrate continuous improvement.
- Volunteers and beneficiaries are well supported and trained, achieving outcomes as required.
- Ideas and suggestions made for continuous improvement are investigated and implemented where appropriate.
Skills / Experience
- Demonstrates a sensitive approach to vulnerable people maintaining their dignity and self-respect at all times.
- Experience of working in retail management.
- Proven management and leadership skills & experience.
- Experience of managing daily retail finances or basic bookkeeping/accountancy.
- Excellent Customer service skills.
- Experience of providing formal/informal training
- Good attention to detail.
- Good oral and written communications.
- Good knowledge of Microsoft Office applications and social media platforms
- Working with a diverse group of people.
- Health and safety experience or willingness to work towards attainment of appropriate knowledge.
- Educated to GCSE level or equivalent
- Formal retail training
- Management training
Terms and conditions
- NJC SCP 17 (£24,491 pro rata)
- Permanent Post
- 21 hours per week
- Week-end work will be required to fulfil the role
- 25 days holiday (pro-rata) plus bank holidays with 1 extra day for each full year of service, up to 30 days
- A Group Personal Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee
- Subject to a six month probationary period with an initial review after three months