Shop Manager

Job Description

Key Responsibilities:

• Contribute to the design and development of Jelly as both a shop and a service.
• Create a positive experience for customers through the displays and presentation of goods and through excellent customer service.
• Provide effective leadership, management and organisation of staff and volunteers whilst working within budgetary constraints.
• Effectively market the shop and service making good use of social media platforms.
• Effectively recruit, manage and train volunteers creating a positive experience.
• Process referrals for beneficiaries (volunteers with additional support needs) to work within the shop, developing individual learning programmes, providing training and monitoring progress.
• Provide effective stock control and management of financial systems (including Gift Aid), to maximise income.
• Keep appropriate records and ensure cash register procedures are effectively applied.
• Ensure the shop operates legally, safely and securely.
• Apply Trading Standards Regulations in the shop and ensure staff and volunteers are aware of and comply with them.
• Be aware, implement and communicate ECI policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity.

Key Outcomes:

• The shop provides a high quality and profitable retail service, constantly improving and adapting through accurate recording and reviewing of management information.
• Customer satisfaction measures demonstrate continuous improvement.
• Volunteers and beneficiaries are well supported and trained, achieving outcomes as required.
• Ideas and suggestions made for continuous improvement are investigated and implemented where appropriate.

Skills / Experience

Essential:

• Demonstrates a sensitive approach to vulnerable people maintaining their dignity and self-respect at all times.
• Experience of working in retail management.
• Proven management and leadership skills & experience.
• Experience of managing daily retail finances or basic bookkeeping/accountancy.
• Excellent Customer service skills.
• Experience of providing formal/informal training
• Good attention to detail.
• Good oral and written communications.
• Good knowledge of Microsoft Office applications and social media platforms

Desirable:

• Working with a diverse group of people.
• Health and safety experience or willingness to work towards attainment of appropriate knowledge.

Qualifications

Essential:

• Educated to GCSE level or equivalent

Desirable:

• Formal retail training
• Management training

Terms and conditions

• NJC SCP 17 (£24,491 pro rata)
• Permanent Post
• 21 hours per week
• Week-end work will be required to fulfil the role
• 25 days holiday (pro-rata) plus bank holidays with 1 extra day for each full year of service, up to 30 days
• A Group Personal Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee
• Subject to a six month probationary period with an initial review after three months

Additional Information

The full job description and person specification is here

Please apply here