Shop Manager

Posted: September 9, 2021

Job Details

  • Jelly Shop
  • Shop Manager
  • Part Time
  • Salary - £ 24,491 pro rata i.e. £13,900
  • Exeter
  • 16/09/2021

Job Description

Key Responsibilities:

  • Contribute to the design and development of Jelly as both a shop and a service.
  • Create a positive experience for customers through the displays and presentation of goods and through excellent customer service.
  • Provide effective leadership, management and organisation of staff and volunteers whilst working within budgetary constraints.
  • Effectively market the shop and service making good use of social media platforms.
  • Effectively recruit, manage and train volunteers creating a positive experience.
  • Process referrals for beneficiaries (volunteers with additional support needs) to work within the shop, developing individual learning programmes, providing training and monitoring progress.
  • Provide effective stock control and management of financial systems (including Gift Aid), to maximise income.
  • Keep appropriate records and ensure cash register procedures are effectively applied.
  • Ensure the shop operates legally, safely and securely.
  • Apply Trading Standards Regulations in the shop and ensure staff and volunteers are aware of and comply with them.
  • Be aware, implement and communicate ECI policies and procedures, with particular attention to standards of customer service, health and safety, and equality and diversity.

Key Outcomes:

  • The shop provides a high quality and profitable retail service, constantly improving and adapting through accurate recording and reviewing of management information.
  • Customer satisfaction measures demonstrate continuous improvement.
  • Volunteers and beneficiaries are well supported and trained, achieving outcomes as required.
  • Ideas and suggestions made for continuous improvement are investigated and implemented where appropriate.

Skills / Experience


  • Demonstrates a sensitive approach to vulnerable people maintaining their dignity and self-respect at all times.
  • Experience of working in retail management.
  • Proven management and leadership skills & experience.
  • Experience of managing daily retail finances or basic bookkeeping/accountancy.
  • Excellent Customer service skills.
  • Experience of providing formal/informal training
  • Good attention to detail.
  • Good oral and written communications.
  • Good knowledge of Microsoft Office applications and social media platforms



  • Working with a diverse group of people.
  • Health and safety experience or willingness to work towards attainment of appropriate knowledge.




  • Educated to GCSE level or equivalent


  • Formal retail training
  • Management training


Terms and conditions

  • NJC SCP 17 (£24,491 pro rata)
  • Permanent Post
  • 21 hours per week
  • Week-end work will be required to fulfil the role
  • 25 days holiday (pro-rata) plus bank holidays with 1 extra day for each full year of service, up to 30 days
  • A Group Personal Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee
  • Subject to a six month probationary period with an initial review after three months

Additional Information

The full job description and person specification is here

Please apply here