Shop Manager (Level 3 Shop) – Warwick

Posted: January 24, 2019

Job Details

  • The Myton Hospices
  • Shop Manager
  • Full Time
  • £19,380 per annum
  • Warwick
  • 15/02/2019

Job Description

How to apply: Please visit here to apply online

Role Summary
To effectively manage the day to day running of the shop with the aim of achieving optimum profit by maximising sales and controlling direct shop expenses. Additionally to recruit, train and motivate a team of volunteers.

Main Duties & Responsibilities

  • To ensure the store sales performance is maintained through achievement of income-based targets.
  • To actively seek ways to improve the stores performance on a continuous basis.
  • To manage all aspects of stock preparation; ensuring that the shop is sufficiently stocked; encourage donations.
  • To demonstrate excellent customer service and promote good practice within the shop.
  • To meet required performance standards and targets. Motivating and supporting shop staff and volunteers in the achievement of Key Performance Indicators.
  • To recruit, retain and manage a team of staff and volunteers.
  • To be responsible for cash handling, banking and associated administration, ensuring that all till operations are carried out in accordance with Myton’s policies and procedures.
  • To maintain a good standard of housekeeping which creates an environment that is both pleasant and safe for customers, shop staff and volunteers.
  • To present a positive and professional image to customers, staff and volunteers at all times.
  • To promote the Gift Aid scheme in their shop to meet the required performance targets for both Gift Aid income & signing-up of new donors.
  • To actively promote Myton’s lottery in their shop to meet the required performance targets for both lottery income and new player sign-ups.
  • To ensure at all times their shop complies to Myton’s branding standards and policy.
  • To further the mission and aim of Myton, and to comply with Myton’s policies and procedures.
  • Undertake any reasonable duties in line with business requirements.

Annual Sales

  • To generate annual sales above £110,000 (sales target figure to be reviewed and may be adjusted annually based on changing business needs. Not meeting sales target for 2 consecutive years may lead to a lower pay level except in exceptional circumstances.)

Training & Development

  • To support the Area Managers/Retail Operations Manager in inducting and training new shop managers as required.

Retail Strategy

  • To support the Area Managers/Retail Operations Manager in delivering some of the operational aims and objectives of the Retail Strategy.

Decision Making

  • To make decisions in line with trading requirements within the remit of the day to day running of the store.

Problem Solving/Creative Effort

  • To look at different ways to attract and retain volunteers. Initiating ideas/solutions to encourage more sales and donations.

Accountability, Impact & Work Pattern

  • Accountable for the stores sales and profit budget.
  • Accountable for expenses and petty cash.
  • Accountable for cash handling, banking & security associated with the task.
  • Accountable for the Health and Safety processes including all risk assessments within the store.
  • To work a minimum of three out of four Saturdays and on Sundays (for Sunday opening shops).

For a full job description, please visit here.

Additional Information

As we are a multi- site organisation some flexibility relating to place of work will be required. We reserve the right to change the work base of our employees to meet our business needs.

Responsible to: Area Manager

Primary Work Base: Shop Location

How to apply: Please visit here to apply online