Featured Job Shop Manager (Waltham Cross)

Posted: May 27, 2024

Job Details

  • The Fertility Events Company Ltd
  • Shop Manager
  • Full Time
  • £22,500 – £25,500 depending on experience
  • Waltham Cross, Hertfordshire
  • 25/06/2024

Job Description

We are looking for experienced, committed, and creative individuals to join our dynamic team. You’ll be part of something impactful, we’d love to hear from you.

The Waltham Cross Manager will play a crucial role in the future growth plans of the charity and contribute to the positive impact that we can have through supporting people on their fertility journeys.

Main duties and responsibilities:

To manage all aspects of our Waltham Cross Charity shop. To ensure adequate and appropriate staffing, stock and systems are in place, to maximise shop sales and profits. This will be done in a manner which reflects the ethos of The Fertility Foundation.

Business management

  • To manage the Shop in a profitable and business-like manner
  • To maximise sales and profits
  • To review the shop’s P+L with the Trading Company Directors on a regular basis (as often as provided) highlighting any concerns to line management.
  • To use other management information to best use
  • To maintain a high standard of display, both in window and inside the shop
  • To ensure stock is appropriate to the business and priced accordingly.
  • To maintain a rigorous process of stock selection and rotation, ensuring stock is rotated after its expiry date.
  • To pro-actively generate agreed levels of stock “through the door”
  • To keep all areas clean and tidy and the stock in good order
  • To travel to meetings/training/other sites etc. as required


  • To train and adequately direct the Assistant Manager (if applicable)
  • To recruit, train, motivate, support, manage and retain an effective team of volunteers to provide adequate support in the shop. Except in very unusual circumstances to have a team of volunteers and “key volunteers” to be self- sufficient to cover management time off, sickness, holidays and other absences.
  • To coordinate rotas to ensure adequate staffing levels at all times – (Ideally to have at least two volunteers at any one time)
  • Take responsibility for communication of The Fertility Foundation issues to staff and volunteers

Legal compliance/Security

  • Taking responsibility for ensuring that the shop premises comply with Health and Safety legislation for staff, volunteers and customers and visitors
  • Carry out appropriate Risk Assessments
  • To ensure that cash and stock are kept secure and to report any shortfalls
  • To bank takings on a weekly basis
  • To maintain an up to date first aid box and to ensure that fire procedures are followed and appropriate
  • To ensure all appropriate legal/Charity notices are correctly displayed
  • Ensure Gift Aid procedures are delivered in line with HMRC and Company
  • To ensure all accidents/incidents are reported correctly
  • To minimise stock loss and conduct accurate stock-takes as required


  • To communicate all necessary information regarding the running of the shop to the Assistant Manager and volunteers
  • To ensure financial controls are implemented in a timely manner.
  • To make best use of IT resources e.g. monthly trading reports, communicating by email etc
  • To effectively manage all controllable costs

Other Tasks

  • To maintain excellent knowledge of The Fertility Foundation  in order that customers, staff and volunteer queries can be answered correctly
  • To undertake such other tasks as may be reasonably required from time to time. This includes working in, supporting or managing other Fertility Foundation Shops.

About Us

The Fertility Foundation provides support and funding to the 1 in 7 couples and individuals in the UK that need fertility treatment to start a family.

The money we raise through our charity shops goes towards funding our grants.

We are independent family run charity based in Hertfordshire.

Additional Information

How to apply:

For more information, please visit here.

If you would like to apply, email jobs@fertilityfoundation.org with a covering letter and your CV.