This course is aimed at our members who want training on managing volunteers and reducing volunteer turnover in their shop.

Continual volunteer recruitment can be a costly and time-consuming experience. Developing a shop where volunteers feel motivated and loyal can cut down on turnover and carries multiple rewards both short and long-term. Effective volunteer management plays a key role in achieving this.

Making a return after much demand, the course will be delivered by Matthew Plumridge (MJ Plumridge Training & Facilitation) who has been a highly praised trainer for our very well-received set of Recruiting Shop Volunteers training courses.

What will I be trained on?

Creating a volunteering culture: Consider a person-centred approach to volunteers, demonstrate the concept of the ‘Volunteering Culture’ and examine the status of volunteers in the shop (including their pros and cons).

Managing volunteers: Establish the key principles of volunteer management, look into ways to increase motivation and loyalty and learn the best ways to provide support and supervision.

How to retain volunteers: Explore good practice in volunteer management and retention and consider why some people volunteer while others don’t.

Managing problems: Discuss ways to manage the common issues with volunteers (including personal and professional boundaries), deal with suspension of volunteers.

The course will run from 10am until 4.15pm, with registration from 9.30am. Lunch and refreshments are included with every booking.

You can download a copy of the course outline here

Who should attend?

This course is aimed at anyone whose responsibility includes the management of volunteers, whether this is Area Manager, Retail Operations Manager, Shop Manager or any other volunteer-related position.

Cost

You can attend a one day training course for £125 plus VAT, with an expert trainer and a small group of delegates.

Lunch and refreshments are included with every booking.

Bursaries

We are also able to offer a small number of bursary places on the course reducing the ticket price to £62.50 plus VAT. These places are aimed at charities who have five or fewer charity shops.

We also have non-member rates for attending the training, although priority is given to members. Please contact us for further details.

When is it?

This course will be running on:

Tuesday 6 October, The Custard Factory, Gibb Street, Birmingham, B9 4AA – Book Here

You can view our full training schedule here.

If there’s no training in your area but you would be interested in receiving it, please get in touch.

If you would like more information on any of the training dates above, please email Alex Angelakis, Membership and Events Officer, on alex@charityretail.org.uk

Catering in 2020

In our efforts to go green, all Charity Retail Association events will be 100% vegetarian-catered by default. You are still very welcome to opt for a meat/fish-option so please make sure this is noted in the dietary requirements section when booking, alongside any other dietary requirements you may have.

Cancellation policy

You can view our cancellation policy here.

Other training courses

Customer service

Recruiting shop volunteers

Retail Gift Aid