Meet the team

Robin Osterley, Chief Executive
Robin joined us as Chief Executive in November 2015. After an early career in IT, he moved into the third sector and has more than 20 years experience of running membership organisations with a charitable purpose, including sports campaigning organisation Supporters’ Direct and the largest arts umbrella group in the country, Making Music. He has sat on numerous Government committees and forums, and does a great deal of local volunteering in his “spare” time.
robin@charityretail.org.uk

Alex Angelakis, Member Services Manager
Alex holds a BA (Hons) Degree from the University of Winchester. He has previously worked in events management, overseeing the delivery of training courses across the United Kingdom for more than four years.
Contact Alex for charity membership, member services and special interest group (including small retail chains and hospice meetings) queries.
alex@charityretail.org.uk

Olaia Alamos Castresana, Head of Research (Maternity leave)
Olaia joined us in November 2015 to lead our research programme, which keeps members informed and helps them benchmark performance, whilst also supporting our public affairs and policy work. She has experience working with not-for-profit organisations and commercial retailers. She holds a BA(Hons) Business Administration from the University of the Basque Country and an MSc in International Fashion Marketing from Heriot-Watt University.
mail@charityretail.org.uk

Jade Fitzgerald, Communications Officer (Maternity leave)
Jade joined us in August 2022 to lead our external communications work. She has a background in providing media liaison and communications support to various public sector organisations, most recently focusing on city centre regeneration and the changing landscape of the high street. Jade is looking forward to working with our members to promote the work being done by the charity retail sector and supporting them to share their stories.
jade@charityretail.org.uk

Julia Edwards, Head of Outreach
Julia joined us in May 2015 to organise and develop the training and events programme. Previously she worked at Diabetes UK organising residential events for children with Type 1 diabetes. She also worked as part of the wider team to deliver their annual professional conference. Prior to this, she was responsible for events at a small educational charity where she organised training days, awards ceremonies and their flagship conference.
Contact Julia for events, Conference, volunteering and wellbeing queries.
julia@charityretail.org.uk

Dorothy Ferguson, Finance Manager
Dorothy joined us in August 2016 to manage and report on the Association’s finances. She has an extensive background in finance and has previously held positions in management accounting, project finance, fixed asset accounting as well as treasury in various industries including the not-for-profit sector.
Contact Dorothy for all of your CRA-related invoicing queries.
dorothy@charityretail.org.uk

Jonathan Mail, Head of Public Affairs
Jonathan joined us in August 2019 to lead our policy and public affairs work. He was previously the Chief Campaigns Officer at the Campaign for Real Ale where he worked on successful campaigns to reduce taxation on beer and pubs, improve planning protection for pubs and securing new legal rights for publicans. He also worked as a MP’s researcher in Parliament and studied British Politics and Legislative Studies at the University of Hull.
Contact Jon for lobbying, policy and public affairs queries.
jonathan@charityretail.org.uk

Kelly-Marie Marshall, Administrator
Kelly joined us in March 2023 to support with administration and event organisation. She joined us with over 18 years’ experience in the charity retail sector, where she held roles in shop management, purchasing and payments and e-commerce. Her expertise spans customer service, volunteering, finance, fundraising, online sales, and event management.
Contact Kelly for job adverts, subscriptions, mentoring, and events or general queries.
kelly@charityretail.org.uk

Susan Meredith, Head of Charity Membership and Deputy Chief Executive
Susan joined us in 2005, specialising in membership operations such as CRM, member communications, website, and member services. She creates themes and assets for the CRA’s social media campaigns and has created resources to help members shout about the amazing work that they do. Susan is a charity shop volunteer, a huge fan of sustainable fashion and loves to travel the country to visit our members wherever they may be.
Contact Susan for charity, corporate, website, invoicing and social media campaigns queries.
susan@charityretail.org.uk

Anna Pashley, Corporate Partnerships Manager
Anna joined us in January 2022 to lead our corporate member services. Anna was previously Head of Membership at NAVCA, the national membership body specifically for local sector support and development organisations, where she led on developing commercial and corporate relationships across the sector. Passionate about collaboration, Anna looks forward to working with corporate partners and finding new opportunities to showcase the many values of working with the charity retail sector.
Contact Anna for corporate, partnership and EDI queries.
anna@charityretail.org.uk

Updated 28/08/2024