The Charity Retail Association has launched a minimum standards checklist to enable Charity Shops maintain quality standards across all areas of their outlets.
Created by Jayne Cartwright of the Charity Retail Consultancy, the checklist covers a wide range of standards, from the first impressions created by your shop front, right through the shop floor and back room, incorporating merchandising, health and safety, security, staff and volunteers, messaging, paperwork, and Gift Aid.
Shop teams can utilise the list as a prompt on a daily or weekly basis to ensure their standards are in place. It can also be used as a management tool at an area/charity level to ensure shops are working to your charity’s requirements.
Ultimately, the checklist should help charity shops focus on the key minimum standards required to run a successful and profitable charity shop.
This checklist is available free to download in the members section of this website.