This course is aimed at our members who want training on running a Gift Aid system, covering the set up process, pitch to customers, administrative duties, and compliance.

Image result for nisyst logo

All charity retailers know how valuable Retail Gift Aid is to their profit margin. The chance to raise income from every donation sale by 25 per cent can have an incredible impact. If you have been wanting to get more out of your shops’ Gift Aid system, or are still trying to get it started, then this course is for you.

This one-day course aims to show you how any charity shop in the UK can effectively implement and operate the Retail Gift Aid scheme. Book online via the links below.

What will I be trained on?

Setting up Retail Gift Aid: Run through GDPR, agency agreements, commission, trading companies, the pros and cons of Standard, Method A/B to decide which notification type is right for you, and all the other paperwork you need to know about.

On the shop floor: What must the donor be told? How do you manage donor declaration forms and oral declarations? How do you train staff to do all this persuasively, accurately and quickly?

Admin confidence: Get the wording, timing and everything else right on your notifications, understand what is needed in an End of Year Tax Statements (Method A/B), and know how long you should retain documents.

Compliance: Keep HMRC happy and get the know-how to ensure you pass the HMRC Audit with flying colours. Learn what an Audit looks for, what records they need, the most common errors they encounter, and the potential penalty that can occur.

Anything else? Yes! There will be a Q&A surgery with the trainer at the end of the day.

The course comprises of two sessions running across two consecutive days.

A full agenda can be viewed here.

Who should attend?

This course, in short, is for anyone who is centrally responsible for the Retail Gift Aid process in their charity. Nisyst have been dealing with HMRC since 2010. If your responsibilities cover the areas outlined above then this is the course for you. Previous attendees have come from area manager, retail operation, finance/Gift-Aid specific, administrative, fundraising and similar job positions.

Who is the trainer?

Nisyst have a dedicated and certified professional training manager who has worked with charities and hospices of all sizes to help them develop their Retail Gift Aid revenues. In the last 12 months, NISYST have delivered over 800 hours of training to delegates from all over the UK on Retail Gift Aid and system management.

Nisyst’s own software solution is fully compliant and recognised with HMRC processes to enable charities to maximise their Gift Aid revenues.


Our Retail Gift Aid training courses will be run on:

  • Session 1: 9.30am – 12.30pm, Tuesday 3 November
    Session 2: 9.30am – 12.30pm, Wednesday 4 November
    Book online here FULLY BOOKED
  • Session 1: 9.30am – 12.30pm, Thursday 12 November
    Session 2: 9.30am – 12.30pm, Friday 13 November
    Book online here FULLY BOOKED

To be added to the waiting list, please contact


The typical rate is £75 plus VAT, however, as this course is now online we are able to save on venue and catering costs which we have passed onto delegate places as a 15% discount.

As a result, you can now attend a one day training course for £63.75 plus VAT, with an expert trainer and a small group of delegates.

You can view our full training schedule here.

If there’s no training in your area but you would be interested in receiving it, please get in touch with Alex Angelakis on


We are also able to offer a small number of bursary places on the course reducing the ticket price to £31.88 plus VAT. These places are aimed at charities who have five or fewer charity shops, to ensure we are providing training for both our largest and smallest members, and there is limited availability. If you would like to know more about this, or apply for a bursary place, please contact Alex Angelakis, via email: or telephone 020 7697 4080.

We also have non-member rates for attending the training, although priority is given to members. Please contact us for further details.

Cancellation policy

You can view our cancellation policy here.

Diversity and inclusion

We encourage attendance from Black, Asian and Minority Ethnic (BAME) members as these groups are underrepresented in our sector and we are working to include their viewpoints in all our events.

If this meeting would be relevant to you, or a BAME colleague, then please register onto our event or pass these events onto them.

Other training courses

Customer service

Managing shop volunteers

Recruiting shop volunteers