Monthly webinars from charity retail partners – our Corporate Members – on what’s new, essential and innovative in products and services available to you.

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28 October 2021, 10.30 – 11.30am: TeamKinetic – Volunteer retention


TeamKinetic’s story began in 2007 building community-driven apps for Manchester City Council. Since then, clients in a range of markets, including charities, have all been using the system to good effect, seeing their volunteer base grow and the number of hours logged increase. The system has a range of tools to help organisations of any size recruit, retain, and reward volunteers.

Furthermore, the TechForce19 challenge, set by NHSx and the UK Government, recognised TeamKinetic for their work supporting the vulnerable, elderly, and self-isolating through volunteering during the COVID-19 pandemic.

In this session, Chris Martin (Director of TeamKinetic) will go through the key tools that help charities manage their volunteers through: Recruitment and Onboarding, Communication, Reward and Recognition, Data and Analytics, Data Sharing and Collaboration. He will touch on the importance of digital solutions in modern volunteer management, with focus on how it can aid long-term volunteer retention. He will also discuss how the TeamKinetic system continually develops based on user feedback and the latest trends in the third sector.

To find out more about TeamKinetic, visit their website and social media pages: Twitter, Facebook, LinkedIn, YouTube.

Book your free place here


CRA members can obtain recordings of these session at no cost by emailing Alex Angelakis at


30 September 2021: Thriftify 2.0 – The new app making online retail easy and scalable
Since launching, Thriftify’s technology has valued over four million donations, supporting dozens of charity retailers to sell online. Now, the technology is advancing based on the learnings and data the social enterprise has gathered. In this interactive session the team at Thriftify gave a demonstration of their innovative new app and discussed how it solves the challenges of pricing and slow product listing times.

24 August 2021: Mentoring for charity retailers
Chaired by the CRA’s Chief Executive and experienced mentor Robin Osterley, this panel session provided valuable insights into mentoring from the mentor, mentee and expert perspectives. The Charity Retail Association’s mentoring platform manages the process for you, guiding and encouraging along the way, acknowledging that there are many different mentoring styles. You may want form and structure, or you may just want a regular chat on the phone. Mentoring is for everyone and the benefits can be huge.

8 July 2021: Automated multichannel online retailing
Delivered by Charity Retail Training & Support Services. More than 90% of UK charities, with a retail operation, are now selling on eBay. Less than 5% have fully automated distribution! Learn how ‘MIND’ have embraced integration by using ground-breaking new technology for our sector to sell and ship across the UK whilst saving time, saving costs and leading the way in charity retail online distribution. Find out more about Charity Retail Training & Support Services.

16 June 2021: The 20 best marketplaces to sell your items online
Zipsale will provide details of the top 20 online marketplaces, considering key measures like traffic to the site, audience, items that sell best, from second-hand furniture to electronics, art, books, clothes and accessories. Learn how to make the most of each marketplace. You should come away with a better understanding and top tips for the most established online selling options out there, helping you to raise the most money for your charity. Learn more about Zipsale here.

5 May 2021: Upskill your team with Charity Retail Learning
The Charity Retail Academy is proud to partner with the Charity Retail Association to bring a brand new learning and development offer to our sector.  As charity retailers ourselves, we understand the challenges and needs of you and your team, so we have developed a one stop shop of online courses designed specifically for charity retailers at all levels.  This means you get real insight, great value and the best learning experience possible. You can find out more about Charity Retail Learning here.

1 April 2021: Shopiago
A full overview of how The Air Ambulance Service are using Shopiago to earn more by making it easier, faster and simpler to be efficient and effective at selling online. You can find out more about Shopiago here.

Diversity and inclusion

We encourage attendance from members from ethnic minority communities as these groups are underrepresented in our sector and we are working to include their viewpoints in all our events.

We welcome all voices, whether spoken, questions issued prior to meetings, or during meetings electronically.