The new charity retail: virtual conference

Our second virtual conference is nearly here, taking place across Tuesday 17 – Thursday 19 November. The new charity retail will provide you with high level webinars to embrace and run with the accelerated arrival of new retail innovations and smarter and sustainable working in the ‘here and now’.

Our members can purchase a conference pass for only £50 plus VAT to attend all 8 webinars across the three days. They will also receive admittance to our AGM and The new charity retail awards ceremony, both on Thursday 19 November.

Thank you to our sponsors


Tues 17 November10–11amPeople, planet, profit: How charity shops can strongly communicate brand values which capture the consumer mood for sustainabilityEsther Pugh, Senior Lecturer, Leeds Beckett University
Tues 17 November12noon–1pmThree charities, one retail, more profitSteve Curry, Chief Executive, Harlington Hospice and David Brodala, Charity Retail Consultant
Tues 17 November2–3pmAchieving net-zero: maximising bric a brac recycling to drive sustainability and brand engagementTaskeen Ahmed, Group Chief Operating Officer, Precycle Group
Wed 18 November10–11amThe Halo Effect on charity stores towards donationsCiarin Kent, Business Analyst, Shelter and Paul Langston, Association Partner, CACI
Wed 18 November12noon–1pmEasy ways to sell second-hand onlineMaria Yavorskaya and Tatiana Gakh, Co-founders, Zipsale
Wed 18 November2–3.30pmBONUS session: Lockdown 2.0 – panel sessionA panel of charity retailers, chaired by our Chief Executive, Robin Osterley
Thurs 19 November10–11amUsing technology to transition to the new normalJosh Bentham, National Partnerships and Commercial Manager at Shopiago by World of Books Group and Andy Ostcliffe, Online Operations Manager at British Heart Foundation
Thurs 19 November12.30pm-1.30pmMaking the sector more inclusiveRebecca Armstrong, Consultant, Sparkle

There is more information on the above sessions in the downloadable conference programme.

AGM 2020 and The new charity retail awards

Also included on the third day of The new charity retail is our AGM and The new charity retail awards ceremony – which are both free to attend for CRA members and non-members. Both events will take place on Thursday 19 November on Zoom.

Read about the AGM here

Read about The new charity retail awards here

Diversity and inclusion

We encourage attendance from Black, Asian and Minority Ethnic (BAME) members as these groups are underrepresented in our sector and we are working to include their viewpoints in all our events.

If this meeting would be relevant to you, or a BAME colleague, then please register onto our event or pass these events onto them.

Terms and conditions

A full refund will be available for bookings cancelled up to and including Friday 6 November. After this time no refunds will be issued.

If you have any queries about the conference please do not hesitate to get in touch with Julia Edwards, Head of Outreach, on