Training courses and Covid-19


Given the current government guidelines on social distancing and restricting travel, we have taken the decision to put a pause on our training and events programme until July. We are running a series of regular Zoom calls to keep members connected and have set up a LinkedIn discussion group. To join this group simply search for ‘Charity Retail Association Discussion Group’ on LinkedIn.

If you have any queries regarding our training and events please contact Julia Edwards, Head of Events, on julia@charityretail.org.uk

Our full calendar of training courses is now available to download.

This year we are running courses on:

Retail Gift Aid

All charity retailers know how valuable Retail Gift Aid is to their profit margin. This one-day course aims to show you how any charity shop in the UK can effectively implement and operate the Retail Gift Aid scheme. Book online via the links below.

Places cost £75+VAT with a limited number of bursary places at £37.50+VAT

  • Tuesday 6 October, Lift, 45 White Lion Street, London, N1 9PW – FULLY BOOKED
  • Tuesday 20 October, CLIC Sargent, 4th Floor, Whitefriars, Lewins Mead, Bristol, BS1 2NT – Book Here
  • Thursday 22 October, St Gemma’s Hospice, 329 Harrogate Road Leeds LS17 6QD – FULLY BOOKED
  • Wednesday 25 November, The Custard Factory, Gibb Street, Birmingham, B9 4AA – Book Here

Visit here for more information

Customer Service

Good customer service is a key pillar for a charity’s reputation, bringing wider community benefits and is vital for the long-term survival of a store. New to our training roster, the course deals with the key elements of customer service and how you can develop a positive service culture within your shop.

Places cost £125+VAT with a limited number of bursary places at £62.50+VAT

We currently don’t have any dates for this course, but are hoping to book more in for the autumn. To express your interest in future training dates, please email Alex Angelakis, Membership and Events Officer, on alex@charityretail.org.uk .

Visit here for more information

Managing Shop Volunteers

Continual volunteer recruitment can be a costly and time-consuming experience. This course provides training on how to manage volunteers and reduce volunteer turnover in their shop.

Places cost £125+VAT with a limited number of bursary places at £62.50+VAT

  • Tuesday 6 October, The Custard Factory, Gibb Street, Birmingham, B9 4AA – Book Here

Visit here for more information

Recruiting Shop Volunteers

Volunteers are the backbone of any charity retailer. Keeping a steady supply of numbers and talent can be the difference between a declining store and a runaway success. This course was in high demand in 2019 so be sure to book your place before they all go!

Places cost £125+VAT with a limited number of bursary places at £62.50+VAT

  • Thursday 5 November, St Gemma’s Hospice, 329 Harrogate Road Leeds LS17 6QD – Book Here
  • Wednesday 18 November, Stone King, Boundary House, 91 Charterhouse Street, London, EC1M 6HR – Book Here

Visit here for more information