Trade union UNISON has revealed almost half the staff (47%) working for charities and housing associations have experienced violence or aggression, either from people who use their services or from colleagues, according to a recent survey.
In an attempt to deal with the issue, UNISON has launched a new charter that commits voluntary sector organisations to comply with their duty of care to staff when it comes to violence in the workplace.
The survey also revealed that a quarter (26 per cent) of staff felt unsupported when working alone, with many feeling in “danger” due to a lack of training and managerial support.
The charter aims to ensure that employers sign up to protect their staff from attacks. This includes training staff how to deal with threatening situations, completing thorough risk assessments and making senior management responsible for the welfare of staff.
So far six community sector employers have signed up to the charter: MENCAP, Places For People Group, Coverage Care, Incommunities, Apex Housing, WM Housing Group and the RNIB.