Files will be sent via WeTransfer for you to download to your device so you can watch at your convenience. You will also receive a copy of presentation slides and any other relevant documents from these webinars. Please use the order form below and we will invoice you. Please direct any queries to susan@charityretail.org.uk.


Charity Retail Conference 2021

Focus sessions: CRA members: £45 + VAT each ; Non members: £80 + VAT each

Session description:

Insights into the shopper mindset and their priorities, based on Savvy’s latest research findings. Looking at the trends set to shape the retail market over the next couple of years. Implications and opportunities for charity shops
Session outcomes:
• Insight into the shopper’s mindset
• An overview of the big issues shaping the retail landscape
• The big trends to watch out for
• The implications and opportunities for the charity shop sector

Session description:

How have consumer attitudes and behaviours changed as a result of the pandemic and how is this likely to impact charity retailers? Find out what steps charity retailers should take to address these changes, and hear from Crisis in how they’re adapting to meet this changing world.
Session outcomes:
• Key changes in consumer attitudes & behaviours
• Key steps charity retailers should take to address the changes
• Practical examples from one of the UK’s leading charities

Session description:

In this informative and engaging workshop, The Air Ambulance and Oxfam talk about their different superstore concepts and share their journeys to opening their first. You’ll learn about the opportunities this large format offers and how to approach project planning and opening. They will also be reflecting on the challenges and pitfalls and sharing what they’ve learnt along the way – so a useful workshop for those thinking about adding a superstore to their shop portfolio.

Session outcomes:
• Awareness of the opportunities superstore’s present vs a standard shop format
• What to consider in project planning
• Challenges and pitfalls – key things to be aware of before you embark on your superstore journey

Plenaries: Free of charge – CRA members only

Session description:

Panel Session – Drawing the positives from 3 unprecedented lockdowns
Hear insightful input from:
• Dan Corns, Commercial Director, St Richard’s Hospice
• David Longmore, Deputy Director Retail and Trading, Barnardo’s
• Vicky McGirr, eBay Department Manager, British Red Cross
• Jo Mewett, Head of Retail Operations, Cancer Research UK

Session description:

This chat show style session, presented by Robin Osterley and starring Wayne Hemingway of HemingwayDesign and Maria Chenoweth, CEO of TRAID, challenged our charity retail audience over how the sector can raise profile and convert the sceptics. Essential viewing!!


Themed online conferences

Price per package: CRA members: £60 + VAT ; Non members: £80 + VAT

Took place: 9 – 11 March 2021

Webinars include:

Making Ecommerce work for you: using technology to help you remove friction, reduce admin and maximise potential
Eve Penrice, Wil-U Product Owner and Chelsea Elderkin, Head of Marketing and Research, Wil-U

How to safely operate a click and collect service using volunteers during lockdown
Jenny McAvoy, Retail Coordinator, Wigan and Leigh Hospice

What makes online work for charities?
Andrew Ostcliffe, Online Operations Manager, British Heart Foundation

reGAIN app: incentivised charity donations as a new way to engage both fashion consumers and retailers in the innovative digital charity donation process
Jack Ostrowski, Founder & CEO, reGAIN App

eBay for Charity: taking it to the next level
James Carty, Trainer, eBay for Charity

The appeal of different ecommerce platforms: panel session
Gemma Cruttenden, Ecommerce & Communications Manager, Demelza Hospice Care for Children; Gary McMillan-Dale, Retail Manager, LOROS; Veronica Herranz, Ecommerce Manager, Royal Trinity Hospice

Building/upscaling your online shop
Hollie Arnold, Ecommerce Operations Manager, The Air Ambulance Service

Tapping into Depop
Kevin Hogarth, Retail Operations Manager, The Prince of Wales Hospice

How 85% of Ireland’s charity retailers succeeded online
Rónán Ó Dálaigh, CEO and Emily Beere, Chief Sales Officer, Thriftify

For more detail – view the full programme here

Took place: 25 – 27 May 2021

Webinars include:

How can knowledge and experience be shared to implement practical measures to reduce your organisations environmental impact and adapt to climate change?
Fergus Rolfe, Fit for the Future Manager, Fit for the Future

The importance of being purpose-driven
Amy Greenacre, Head of Impact and Sustainability and Melissa Cave, Partnership Development Manager, World of Books Group

The Psychology of Sustainability
Kate Nightingale, Consumer Psychologist, Founder, Lecturer

Going green
David Roman, Sustainability Manager and Kerry Dawson, Sustainability
Coordinator, British Heart Foundation

Extended Producer Responsibility (EPR) and the Right to Repair for WEEE
Craig Anderson, Chief Executive, Reuse Network

Sustainable shopping: cultivating the conscious consumer
Elaine Scott, Business Development Manager, Cybertill

A circular economy within charity retail
Emily Cronin, Head of Trading, St Peter and St James Hospice Shops

Textiles 2030 briefing: the UK sustainable textiles action plan
Dr David Moon, Head of Business Collaboration, WRAP

Retail’s ‘plastic straw’ moment: it’s time to rethink paper receipts
Samantha Lind, Campaigner at Beat the Receipt

Achieving net-zero: quantifying and communicating sustainability benefits to donors to drive brand engagement and income
Taskeen Ahmed, Group COO, Precycle Group

For more detail – view the full programme here

Took place: 1-3 February 2022

Webinars include:

Marketing volunteering opportunities to young people
Naomi Abou El Aala, Head of Youth Volunteering, Speakers for Schools

Charity shops and community payback
Greg Smith, HMPPS Probation Reform Programme, Ministry of Justice

Keeping our people safe
Scott Berney, Head of Safeguarding and Adam Pegg, Security & Income Protection Manager, British Heart Foundation

Making the most of your volunteers – the legal questions
Laura Chalkley, Head of Team & Solicitor, Worknest

Staff recruitment – getting it right
Sandra Hamovic, Principal Consultant and Tom Ewen, Principal Consultant at Berwick Partners

Equality, diversity and inclusion
Steph Edusei, CEO, St Oswald’s Hospice and Jayne Cartwright, Founder and Director, The Charity Retail Consultancy – for Charity Retail Learning

Re-engaging your volunteers
Chris Martin, Director, TeamKinetic

Should I stay or should I go? What are your employees saying about your charity?
Anne Webb, Charity Retail Consultancy associate for HR and Retail, and Vicki Burnett, Senior Consultant, The Charity Retail Consultancy

Staff recruitment – a new perspective
Our panel includes Lucy Smith-Butler (@lucyjane.fashion), Phoebe Boateng (@pashun4fashun__), Amy Zibek, Human Resources Manager at White Rose Trading and Nat Kidd, Retail Support Manager – People, Acorns Children’s Hospice Trading

For more detail – view the full programme here


The Innovation Series

Price per webinar: Free of charge to CRA members

Session description:

TeamKinetic’s story began in 2007 building community-driven apps for Manchester City Council. Since then, clients in a range of markets, including charities, have all been using the system to good effect, seeing their volunteer base grow and the number of hours logged increase. The system has a range of tools to help organisations of any size recruit, retain, and reward volunteers.

Furthermore, the TechForce19 challenge, set by NHSx and the UK Government, recognised TeamKinetic for their work supporting the vulnerable, elderly, and self-isolating through volunteering during the COVID-19 pandemic.

In this session, Chris Martin (Director of TeamKinetic) will go through the key tools that help charities manage their volunteers through: Recruitment and Onboarding, Communication, Reward and Recognition, Data and Analytics, Data Sharing and Collaboration. He will touch on the importance of digital solutions in modern volunteer management, with focus on how it can aid long-term volunteer retention. He will also discuss how the TeamKinetic system continually develops based on user feedback and the latest trends in the third sector.

Session description:

Chaired by the CRA’s Chief Executive and experienced mentor Robin Osterley, this panel session provided valuable insights into mentoring from the mentor, mentee and expert perspectives. The Charity Retail Association’s mentoring platform manages the process for you, guiding and encouraging along the way, acknowledging that there are many different mentoring styles. You may want form and structure, or you may just want a regular chat on the phone. Mentoring is for everyone and the benefits can be huge.

Session description:

Hear from the Gift Card team about progress so far, updates from geographical areas where the card is in operation and how the card is helping those in need. We know there is a huge amount of interest and will in the sector to establish this card as a firm fixture in the gift card choices that the public make. This is your chance to put your questions to the team about anything you are unclear on. How the card operates, what your retail operation or your epos provider needs to do, selling the card, financial implications etc. Show your board members or your SLT too! This webinar is also suitable for people who have attended previous Gift Card webinars – as some aspects have developed since.

Session description:

Sustainability means different things to different people but one thing we can all agree on, trying to tackle everything all at once can be overwhelming. Taking small steps and making small changes with what is within your gift can have a big and lasting impact. In recent a Acopia Sustainability Benchmarking Report, more than 60% of those who took part did not have a sustainability strategy in place so we looked at how we could help make these ‘little wins’ easier.


Order form

    I would like to order

    Retail trends (members £45 + VAT; non members £80 + VAT)

    The future of the high street (members £45 + VAT; non members £80 + VAT)

    Charity superstores (members £45 + VAT; non members £80 + VAT)

    Drawing the positives from 3 unprecedented lockdowns (FREE OF CHARGE to CRA members)

    Reckon this Charity Shop thing will catch on ? (FREE OF CHARGE to CRA members)

    The ecommerce virtual conference recordings package (members £60 + VAT; non members £80 + VAT)

    Green charity retail recordings package (members £60 + VAT; non members £80 + VAT)

    Charity Retail People recordings package (members £60 + VAT; non members £80 + VAT)

    TeamKinetic - volunteer retention (FREE OF CHARGE to CRA members)

    Mentoring for charity retailers (FREE OF CHARGE to CRA members)

    The Charity Shop Gift Card - everything you need to know (FREE OF CHARGE to CRA members)

    Acopia – What is sustainable innovation? (FREE OF CHARGE to CRA members)



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