Come and celebrate a year in charity retail

Review of the year and AGM

No ordinary AGM! Come and hear from inspiring speakers, take a look back at all that was achieved this financial year and look forward to exciting CRA plans ahead.

Generously supported by

Listing Monster AI

AI-Powered E-commerce

Thursday 13 November 2025, 10am – 12noon on Zoom

Following the success of last year’s online AGM, we’re holding this year’s virtually once again – making it easy for members from across the UK to join us.

Thursday 13 November 2025, 10am – 12noon on Zoom

The Review of the Year and AGM is a great opportunity to get up to speed with the activities of your trade association, as well as gaining insights from our supporting partner, Listing Monster AI and keynote speaker.

Featuring .... Listing Monster AI and their Charity Ecommerce Operating Manual

The Listing Monster AI team will lead a discussion on how to combat falling donation value and revenues in charity retail, featuring their new Charity Ecommerce Operating Manual.

How to combat falling donation value and revenues in charity retail

Charity retail is facing growing challenges in sustaining donation value and revenues, driven by the rapid rise of fast fashion and consumer-to-consumer platforms such as Vinted. These shifts have created new pressures on both stock acquisition and operational efficiency, alongside longstanding challenges in aligning shop engagement with e-commerce teams. Our discussion will explore the root causes of declining donation values and highlight practical strategies to combat this through maximizing sell-through rates and revenues across in-store and e-commerce, drawing on frameworks set out in the Charity Ecommerce Operating Manual.

We will also examine how innovation can offer a way forward. Listing Monster AI, already working with over 50 UK charities, has supported the sector in reducing unrealized revenues and unlocking greater value from donations through smarter pricing, channel optimization, automated merchandising, and optimized online marketplace listings. The manual provides a practical blueprint for applying these solutions, and together we will discuss how technology, alongside improved collaboration between retail teams, can help futureproof charity retail against these structural shifts. 

Booking is now open! Please join us as we review the year with our Chief Executive, Robin Osterley, and Chair of the Board, Emma Peake. Make sure the date is in your diary - we look forward to welcoming you.