More than 5,000 nominations were received this year and, as part of the process, people were asked to share why they were nominating their favourite shop. You can read some of the wonderful things that people said, below. 

Shops shortlisted by area

East Midland

East of England

London

North East

Northern Ireland

North West

Scotland

South East

South West

Wales

West Midlands

Yorkshire and Humber

East Midlands

Blythe House Hospice, 3 Union Road, New Mills, SK22 3EL 

“Small but perfectly formed. Treasure trove of goodies. Regular stock changes. Good prices and all for a good cause.” 

“Friendly and helpful staff who always show care and consideration to their customers. A wonderful cause. The shop is always well kept and laid out and a wonderful addition to the community.”  

Lincs & Notts Air Ambulance, 41 Station Road, Mansfield Woodhouse, NG19 8AD 

“The feeling of excitement you feel just walking through the door. Knowing the welcome you will get and that you will always find something you want at a great price.” 

“The staff are always smiling, friendly and welcoming. They do their absolute best to help with any enquiries. Myself and my family have had some great bargains. It's such a friendly shop.” 

Pumpkin & Friends, The Old Coach House, Firth Road, Lincoln, LN5 7PA 

“It's just amazing. They supply for every need and are the most generous people and put their heart into everything. They are just the best, love it.” 

“The love and care that has gone into making it so special. You are made to feel someone on arrival. The decor and the thought that has gone into making it stand out from the crowd. It's colourful and happy.” 

Soi Dog, 3 Limehurst Square, Limehurst Road, Northampton, NN5 6LP 

“It's always clean and tidy with good displays. Prices you can't say no to. The volunteers are always warm and friendly! The shop has some amazing stock including lots of designer clothes at very reasonable prices.”  

“I've never been into a charity shop with such an uplifting, welcoming, happy atmosphere. The good music makes me stay longer too!” 

The Children’s Society Shop, Sutton-in-Ashfield, 81 Outram Street, Sutton-in-Ashfield, NG17 4BG 

“The shop is always immaculate, the prices are amazing, the staff are so lovely, and I always get the best bargains from this shop.” 

“The window display, 100%. They make if so inviting that you can't not stop and have a look in the shop. Also, the staff are happy and full of smiles which makes you want to go into the shop.” 

Willow Wood Hospice, 12 High Street, West Glossop, SK13 8BH 

“This charity shop is so well presented, colour co-ordinated and the staff are so lovely. They are very reasonably priced, making it accessible to all – I go in four times a week.” 

“Everything is priced very reasonably; range of stock is really good. The staff are amazing; they can never do enough for you.”

East of England 

Big C’s Furniture and Craft Emporium, 2-4 Allenbrooks Way, Wymondham, NR18 0NW 

“The shop management team particularly stand out – they give so much time and energy to ensure the shop is as friendly and as successful as possible. Also, the range of goods, you can find almost anything you need!” 

“They have a fantastic selection of books and furniture with an outstanding craft section.  The staff and volunteers are so friendly and helpful; it's got a real community feel.” 

Cancer Research UK Boutique, 15 High Street, Harpenden, AL5 2RT 

“Always have great storefront displays, staff are friendly and welcoming, and they host many events out of their way in the local community which help raise more money but also bring people together in the spirit of charity.” 

“Very friendly staff, great selection of affordable items which are constantly changing. A very well-presented shop with space to clearly assess what is available.  It is always a pleasure to visit as you are sure to find that ‘little gem’.” 

Emmaus Cambridge, Green End, Landbeach, Cambridge, CB25 9FD 

“It's huge range of stock – I've furnished much of my house, including furniture and kitchen things, as well as getting many of my clothes. The cafe is great too. It's not just a shop you pop in to for a little browse – you can spend a few hours here.” 

“Really the best staff ever! Make you feel really welcome on my weekly trip. Fantastic items and the prices are just the best around.” 

Keech Hospice, 18 How Wood Park Street, St Albans, AL2 2RA 

“This charity shop has a great team of volunteers that are always chatty and welcoming to customers. They make it worth coming in for some of the regulars as they like the social aspect as well as picking up a bargain!” 

“It’s fresh, bright and really welcoming, as are the staff and volunteers. It is organised and you can easily find what you are looking for.” 

St Helena Mersea, 47 Kingsland Road, West Mersea, CO5 8RA 

“This shop has brought the people of Mersea together especially the older people who are on their own.” 

“Fabulous clean shop, great selection of value for money goods and warm friendly staff. Bonus is having a cafe within the shop where people can meet up too.” 

West Norfolk Deaf Association, No 8 The Old Bookshop, 8 High Street, Downham Market, PE38 9DB 

“It's a lovely place to chat with staff about books, having a look at old and new books. The staff is amazingly helpful. They have considerable knowledge on books and writers. The place has been organised in a very helpful way. A fantastic place altogether.” 

“They do so much for the local community as well as being a great place with amazing staff and such a beautiful shop to spend time in.” 

London 

Mary's Living & Giving Shop for Save the Children, 9 High Street, Pinner, HA5 5PJ 

“The quality of the stock is always excellent and the way the shop is decorated and presented creates a fun and vibrant atmosphere. Staff are particularly friendly and helpful.” 

“The shop has a great manager, who ensures the stock is well displayed, and there is always a fabulous selection of great items.  The manager is always helpful when I visit and need a little help on deciding what looks best on me.” 

Royal Trinity Hospice, 785 Fulham Road, London, SW6 5HD 

“The people, they are so lovely to everyone, and they really show a genuine love and respect for their shop and everything that goes into making it look so beautiful. Plus, they are super dog friendly, which is fantastic.” 

“There have fantastic clothes, always on trend, always up to date. The place is very colourful and inviting, the staff are very friendly and are always happy to help.” 

The Salvation Army - Sally in the Stow, 434 Forest Rd, London, E17 4PY 

“The prices are amazing, the stock turnover is fast, there is a great range of toys, a wonderful furniture store, fantastic window displays, along with lots of vintage clothing. You can even park outside to drop items off. What's not to like!” 

“The friendliness, the willingness to help, the community spirit and teamwork, and the extras they provide. You need to experience it to understand.” 

St Christopher's, 73 Queensway, Petts Wood, Orpington, BR5 1DQ 

“The staff and volunteers are friendly, kind and considerate. They are a lovely bunch, always trying to help others. The items are all quality items – you can always find something wonderful in there.” 

“The range of items out is fantastic; there is something for everyone. When my grandchild comes to visit from Yorkshire, they say this is their favourite charity shop by far!” 

St Vincent de Paul Society, 19a Station Road, Upminster, RM14 2SJ 

“Shop always looks amazing. The staff are friendly and caring and there is always a great atmosphere when you go into the shop.” 

“The people, music and atmosphere always banging. Clothes clean and fashionable with a good selection of stuff.” 

Vineyard Boutique, 2 Paradise Road, Richmond, TW9 1SE 

“This shop is beautifully curated and presented for all, offering the best pickings of preloved fashion and a variety of jewellery and trinkets. Much care is taken to present goods in pristine condition, including I've heard, making minor repairs before items hit the sales floor.” 

“Firstly, the volunteers and team make this my favourite charity shop. They are always friendly, helpful and knowledgeable. The fabulous windows draw me in whenever I walk past, even if I wasn't planning on going in, and once in the wonderful selection of products makes it hard not to buy.” 

North East 

RSPCA Sunderland, Hartlepool & South Tyneside, RSPCA Community Hub, 9 Front Street, Chester-le-Street, DH3 3BQ 

“The prices are always fair and affordable, the shop is tidy and beautifully laid out, and there's such a lovely boutique feel to the whole place.  But what makes it really special is the staff and volunteers, they're always welcoming, kind, and genuinely go the extra mile. Whether it's taking the time to chat, share a smile, or remembering something about you, they truly know their customers and make everyone feel valued.  It's not just a charity shop, it's a place where the community feels seen and supported.” 

"What truly sets it apart is its role as a community hub, offering not just retail therapy, but practical support and advice for local pet owners."  

St Oswald's Hospice, 2 St. Mary's Green, Whickham, NE16 4DN 

“Great, friendly team who clearly enjoy their time in the shop, passionate about their charity and keen to find the right items for customers.” 

“Such a warm welcome every time I visit this shop and have a great selection of items. They look after their volunteers and customers very well and very much feels like a part of the community.” 

Teesside Hospice Furniture & General Store, Unit 2 Parkway Centre, Coulby Newham, TS8 0TJ 

“The charity shop is decorated and laid out very professionally and makes the store very inviting. There is also a wide range of high-quality items for sale.” 

“The volunteers and staff work so hard and are so welcoming. It's also a lovely shop to browse.” 

The Children's Society Shop, The Nook, 371 Prince Edward Road, South Shields, NE34 7LZ 

“The fact they are friendly and welcoming to everyone, they know the regulars and are overall happy people, people that you like to speak to.” 

“The manger always put lots of things on her Facebook page, not just products but praising her staff and volunteers which I think is very important as well. The team are really great and very helpful.” 

Tynedale Hospice At Home, 35 - 37 Fore Street, Hexham, NE46 1DU 

“It's not just a shop; it's a community hub. Beautifully presented, wonderful volunteers and consistently stunning window displays. It's the heart of the town centre and deserves its nomination.” 

“Brilliant friendly volunteers and staff. They have created a superb shop which is providing an excellent service with the quality of goods and the information provided to local people.” 

Northern Ireland 

British Red Cross, 19 The Diamond, Londonderry, BT48 6HP 

“The staff are a real asset to this shop. Knowledgeable, friendly and extremely welcoming!” 

“Their shop is always clean and tidy and colour co-ordinated, which makes it so much easier to shop. Staff are so welcoming and friendly and will do anything to help you.”  

Oxfam Ireland Superstore, 10/16 Church Rd, Holywood, BT18 9BU 

“The focus on sustainability and highlighting second hand in support of a circular economy. Vintage items are amazing value. Some really good community links.” 

“It's a fantastic, welcoming shop filled with happy people offering a brilliant selection of goods of all types displayed in an amazing way. It's a pleasure to shop there!” 

Save the Children, 5 Belmont Road, Belfast, BT4 2AA 

“Shop has a great selection of products both for children and adults. The funds raised from sales are used to help children in need in many countries around the world. Shop also runs free school uniform exchange which helps many local families with children.” 

“This shop is full of surprises and when I ask for something that I don't see on the shop floor the volunteers just tell me, 'One min please' and they try to find it in their sorting room. They do all possible and impossible to make me happy.” 

Society of St Vincent De Paul, Northern Ireland, 196-200 Antrim Road, Belfast, BT15 2AJ 

“The team work hard but they are always up for a bit of craic and regularly will take the time to help customers. It's not always about making the sale, sometimes it's just a listening ear or advice on what suits the customer best.” 

“The large ‘value’ section focuses on good quality clothes at budget prices. There may be some ‘perfectly imperfect’ items needing some tender loving care, maybe a button sewn on or a zip fixed. This area focuses on two main priorities for SVP: providing affordable clothes AND looking after the environment we live in by reducing landfill.” 

USPCA, 38 Church Place, Lurgan, BT66 6EU 

“The great events that take place and the spirit of the volunteers who make them happen. The store is in a great location and offers everything including furniture, bric-a-brac, ladies, men's and children's sections.” 

“They run events in store to bring people together and have fun along the way. They have outstanding window displays for every occasion, which is really very inviting to come and look around.” 

North West 

East Lancashire Hospice Boutique, 781 Whalley New Road, Brownhill, Blackburn, BB1 9BE 

“The people who work there are very special. They keep the shop looking bright and modern, and their welcoming manner is a joy to experience.” 

“Of the many charity shops in and around our town, this one stands out for its unique good style and careful organisation. The staff couldn't be more helpful and friendly.”  

Pendleside Hospice – Dragonflies Boutique, 98-100 Gisburn Road, Barrowford, BB9 6EW 

“It's a wonderful store, everything set out beautifully and some amazing items at great prices.  Staff and really kind and helpful and the shop window displays are really inviting. Amazing shop.” 

“Such a wonderfully stocked store with an amazing range of products at affordable prices. Staff are always welcoming, helpful and friendly with great advice.”  

Save the Children, 52A Market Place, Garstang, Preston, PR3 1ZA 

“This shop is always friendly, laid out beautifully and has the most fantastic and creative windows. I love that dogs are welcomed and fussed over! It gives a real community feel.” 

“It's great value, constantly changing. Terrific window displays. Great value. Love the vintage section. Staff are very helpful, laughing and having fun. Best charity shop I've ever come across.” 

St Ann's Hospice, 23 Compstall Road, Romiley, Stockport, SK6 4BT 

“The shop is bright, well set out, always with an attractive window. You would think that you were in a boutique, the quality of the items is fantastic. The volunteers are all so nice and courteous, it's a pleasure to shop there.” 

“Brilliant charity shop with lovely staff and volunteers. Beautiful window displays that are changed often to keep them fresh and interesting. Brilliant engaging social media presence too.” 

The Children's Society Shop, Westhoughton, 49 Market Street, Westhoughton, Bolton, BL5 3AG 

“Staff are amazing, always go the extra mile. I was ill and housebound; I saw something in the window that was on a picture they posted, I rang the shop, and the manager delivered it to my house on her way home.” 

“The staff and management are welcoming and helpful to all customers. The shop is well presented, and the window display is changed seasonally or for special events such as Halloween.  The goods in the shop are vetted, and the quality of the goods is high with reasonable pricing.” 

Willow Wood Hospice, 27 Market Place, Hyde, SK14 2NA 

“The staff and volunteers are wonderful, informative, and always greet you with a smile. Nothing is too much trouble for them. The stock and prices are spot on too and they have a fab style and range of sizes.” 

“The staff and volunteers are lovely and go above and beyond! The layout of the shop floor also has so much effort put into how it looks.” 

Scotland 

BAVS, 8 Market Square, Duns, TD11 3DB 

“Friendly staff, welcoming atmosphere. A fabulous range of items and if you're looking for something specific, they'll do their best to help find/source it for you.” 

“Always well stocked, fresh, bright and welcoming. Friendly staff and go out of way to help find what you are looking for. Always managed to get exactly what looking for.” 

Chest Heart & Stroke Scotland - Boutique shop, 22-23 Market Square, Stonehaven, AB39 2QE 

“Volunteers are fantastic, they give good customer service. Their range of clothes varies for all budgets. It's well laid out.” 

“Shop always clean, tidy and well laid out, making it easy to find what you want. Staff go above and beyond and are friendly and very helpful. Quality of goods are up to a high standard and prices very reasonable, especially for designer items. This is one of my favourite charity shops in my area.”  

Highland Hospice, 16/18 High Street, Thurso, KW14 8AG 

“What a team! We don't have many shops in Thurso, and hospice is more an experience than just a shop. The staff are amazing, always chatty and happy, so welcoming. They have a fab range of volunteers from young to old. Great music and store is always tidy and well laid out.” 

“A great range of products in a well set out shop. Music playing with staff and customers often singing along. Items continually changing and some are also advertised online.”  

The Salvation Army Charity Shop – Earl Grey, 36 Earl Grey Street, Edinburgh, EH3 9BN 

“The vibe in this shop is always so upbeat and welcoming whether you are there to shop, looking for help or just to say hello. Everyone is greeted with respect and welcomed like an old friend.” 

“Best charity shop in Edinburgh! Always loads of new items, well laid out and merchandised, and the friendliest helpful staff always dancing and singing no matter how busy it is.” 

Save the Children Edinburgh, Nicolson, 112 Nicolson Street, Edinburgh, EH8 9EJ 

“This charity shop is my favourite because there are always fabulous finds for gifts for friends. The staff and volunteers are welcoming and friendly, and I love the good tips and lovely conversations at the cash desk. The atmosphere is positive, and it's a great place to shop, donate, and connect with the community.” 

“This shop has a very different vibe. Everyone there is really helpful, whether you're just browsing or need help with something in the city, they're always happy to assist. I think that's so important for a charity shop: being a true community hub for everyone.” 

Shelter Scotland, 8 West Princes Street, Helensburgh, G84 8TD 

“This charity shop has the best vibes! There's always multiple staff members on the floor who have such great banter and really friendly. There's fantastic music and a great range of things for sale. It's colourful with beautiful window displays.” 

“It's a really friendly place with a terrific manager. The shop is well laid out, making the best of a small space, with good and attractive displays. People often comment on how much they like the shop and the vibe there. Also, lots of good stuff at good prices!” 

South East 

Age UK, 20 South St, Dorking, RH4 2QW 

“The staff and volunteers are so welcoming and always happy to help. The shop is always beautifully presented and clean. The items for sale are great quality.” 

“This shop goes above and beyond, with amazing window displays and great selection!” 

Florence Nightingale Hospice Charity, 4 Stanbridge Road, Haddenham, HP17 8JX 

“It's so so clean, you feel like you're in a boutique not a charity shop. Everyone is happy and always laughing. It's an afternoon out and we look forward to visiting every time.”  

“Top of the shops – welcoming, clean, tidy, helpful, accommodating. Fabulous staff both on the shop floor and behind the scenes!” 

Scope, 1 Roman Square, Sittingbourne, ME10 4BJ 

“The items are so well priced, making the shop accessible for all. The volunteers and staff are so friendly and helpful, they remember their frequent customers and treat them like VIPs. Great location in town, again ensuring they are accessible for all.” 

“It's a beautiful shop. It has such a wonderful team working for it who go above and beyond to help everyone. Always has wonderful stock greatly priced. It gives a great shopping experience.” 

Shooting Star Children's Hospices, 108 High Street, Godalming, GU7 1DW 

“This has to be the most friendly, beautifully presented and accessible charity shop I've been in. I live out of the area but regularly visit the town just to make sure I get my fix.” 

“All of the volunteer and staff team are so friendly, welcoming and helpful when I visit. The displays are creative and high-quality, and the clothing is always neatly organised, clean and of high-quality. Not to mention the pricing is fair and always on par with the product.” 

St Michael's Hospice, Chapel House, Station Road, Hook, RG27 9HD 

“This charity shop is beautifully presented, and the staff and volunteers are always so friendly and helpful. The selection is well thought out and nothing is ever too much trouble. I am a regular shopper, and this is by far my favourite store to visit when I need a little retail therapy and a friendly face.” 

“Welcoming, friendly, organised and brightest shop in the whole of North Hampshire! So many incredible bargains and well stocked shop. The shop is run by the dedicated managers and volunteers, who make the shop a pleasure to browse in.” 

Thames Hospice Superstore, 16 Richfield Avenue, Reading, RG1 8EQ 

“This is the nicest charity shop I have ever been to. It is beautifully organised and arranged. It has everything from furniture to clothing, jewellery, craft, crockery and even a fantastic cafe. I love this shop.” 

“Must be a great place to work as all the staff are so happy and helpful. Great layout and everything very well displayed. The alterations section is just so handy to have and again so happy to help. In fact, everyone goes the extra mile.” 

South West 

Barnardo’s, 90A Forest Road Parade, Frome, BA11 2TU 

“The staff and volunteers are outstanding. Always pleasant and friendly. The vast array of well organised items. The weekly displays, the window and theme displays are always amazing.” 

“What makes this charity shop my favourite is that the staff are so helpful, welcoming, and always have smiles on their faces. The prices of the items are very affordable so nobody should ever go without, which is amazing. The range of stock is very vast, so there is something for everyone.”  

Hugs Children's Cancer Charity, Sugar Mill Retail Park, Plymouth, PL9 7HT 

“I think this charity shop stands out due to the charismatic and joyful nature this charity brings. The retail assistants who help support transactions, rotate stock and much more bring such a vibrant and cheerful atmosphere to the charity enabling no customer to leave unhappy.” 

“The staff are amazing, friendly and welcoming. The range of stock is fantastic and the prices are perfect for any item needed for the home, and especially anyone starting out in their first home.” 

Lewis-Manning Hospice Care, 41 Seamoor Road, Westbourne, Bournemouth, BH4 9AE 

“I love this charity shop as they have such a variety of items, everything is beautifully merchandised, and the volunteers and staff are so kind and helpful. They really do have something for everyone and I aways head here first when I'm in town!” 

“Everything is respectfully priced and all in such great condition. I love the variety, and you will find me frequently browsing their book collection. The staff are super friendly, and the environment is very calm and welcoming.” 

Prama Blandford, Unit 2 Greyhound House, Blandford, DT11 7EB 

The staff are always polite, compassionate and caring. They take time to listen. They greet their regulars as long-lost friends. They always make an effort to welcome their customers, give them all the help and support they need.” 

“Friendly, welcoming staff. Lovely to have a chat and joke with. Plenty of fabulous stock and great low prices. The shop is very well laid out with thought taken for those in wheelchairs, mobility scooters or pushing a pushchair.” 

The Door Shop, 45 High Street, Stroud, GL5 1AN 

“They do so much for our community. It is a safe space and very welcoming, even if you aren't there to purchase anything.” 

“It is a fresh, professionally laid out store that is easy to find what you're looking for and has great variety including menswear and children's clothing and toys. The staff are also super helpful and advocate for the charity it supports.” 

Weston Hospicecare, 28 Devonshire Road, Weston-super-Mare, BS23 4EG 

“I've found so many gems here, furniture, DVDs, and silly stuff that has made me chuckle when I really needed it. The staff are amazing and their attention to the appearance of the store and making you feel welcome is second to none.” 

“I love the eclectic mix of products on sale. The staff and volunteers are always so welcoming to everyone and every dog!! I always attend their outside events and see how much hard work goes into running them.” 

Wales 

Hope House & Ty Gobaith Children's Hospices, Unit 2a, Welshpool Retail Park, Mill Lane, Welshpool, SY21 7Bl 

“The quality of the items sold are always amazing and reasonably priced. The staff out front are mostly volunteers who are always pleasant and helpful. The shop is in an easy place for people with disabilities to access and it's also dog friendly.” 

“Volunteers and shop staff are friendly and helpful and have a laugh with you. The location is the best for dropping off donations and they provide a trolley to help you get items from your car.”  

Hospice of the Valleys - Hosbis Y Cymoedd, 53 Bethcar St, Ebbw Vale NP23 6HW53 Bethcar St, Ebbw Vale, NP23 6HW 

“My favourite charity shop! The prices are always low and they have a lot of stock to look through, so there is always something for everyone's taste.” 

“Very welcoming staff and lovely volunteers. Always have good quality items.”  

Newlife Newport, Spytty Rd, Newport, NP19 4TX 

“Staff in the shop is absolutely phenomenal. Shop manager and shop assistants (which were there from beginning) are kind, friendly, helpful and always happy, cheerful. It is a great experience each time I shop there.” 

“Price of items, quality, and you will definitely get something you need to buy there. The staff are lovely too.” 

The Salvation Army Donation Centre - Gorseinon, Gorseinon Rd, Penllergaer, Swansea, SA4 9GE 

“They really care for the community, their staff and volunteers. Lots of fun events, special days, repair cafe, food bank etc. Preloved furniture at great prices. Entertaining on social media.” 

“The staff just make you smile and laugh – they absolutely love their jobs (and their customers), the prices are better than a car boot sale and I now follow them on social media because it's too good a place to miss – absolutely amazing shop.” 

St David's Hospice Shop, 31 Penrhyn Avenue, Rhos on Sea, LL28 4PS 

“The volunteers are always so friendly and welcoming. It's almost like a community hub, as lots of locals go there for company.” 

“The people are so friendly and inviting, always asking if they can help in anyway. The shop is always lovely and clean. Most people don't leave the shop without coming away with a preloved treasure. Reasonably priced and always a joy to shop there.” 

Wales Air Ambulance, Unit 17 and 18, Cwmdu Industrial Estate, Carmarthen Road, Swansea, SA5 8JF 

“The Manager and volunteers are so helpful and friendly. They care a lot for their cause and work very hard to make it a success.” 

“The prices are very reasonable, they are very friendly and approachable, they are a very much needed charity, the staff greet their customers like friends.” 

West Midlands 

Birmingham Hospice, 48-50 High Street, Birmingham, B17 9NE 

“Friendly staff. Great layout makes it interesting and easy to shop. Fantastic merchandising of the clothes makes it feel like a department shop. Always made to feel welcome.” 

“It's incredible, you feel like you are shopping in a top end boutique. Staff are so friendly, knowledgeable and want to help. Great coffee shop and even a DJ playing great tunes whilst you browse, try on and buy. What's not to like!”  

Blue Cross, Unit 7, Hawks Green District Centre, Heath Hayes, WS12 3XP 

“This shop is the most customer friendly shop I have ever known. NOTHING is any trouble for them. They have a good listening ear and some people go just for a bit of company and they don't mind at all. Besides there are bargains to be had and new stock all the time.” 

“Such a friendly shop always well stocked, clean and tidy, with a range of events also organised through the year.” 

Hope House & Ty Gobaith Children's Hospices, Unit 2 Maxfield Drive Oteley Road (Next to Percy Thrower Garden Centre), Shrewsbury, SY2 6QZ 

“I love going into the shop. The staff are friendly and very helpful. Everything is displayed attractively. Everywhere looks tidy and a lot of thought has been put into their displays. The shop is always buzzing with customers.” 

“Great shop, staff and volunteers are excellent, and nothing is too much trouble. Great selection of goods. Shop always clean and tidy with great displays.” 

Marie Curie, 1650 High Street, Knowle, B93 0NA 

“My top favourite feature of this charity shop is the staff – so friendly and welcoming, but also so skilled in design and displays/windows. Eager to please and always helping people to find what they are looking for.” 

“I've never seen a charity shop like it!!!! So much care and effort goes into making the place run smoothly and there is always so much brilliant stock, displayed tastefully. I never go away without buying several items! The events they run are truly original and have something for everyone.” 

Newlife SuperStore, Newlife Centre, Hemlock Way, Cannock, WS11 7GF 

“There is a great selection of new clothes and accessories at good prices. The staff are always friendly and helpful with many working there for years so always a familiar face.” 

“The team are so friendly and happy to help with whatever you need. The superstore also hosts some fantastic events for customers like wedding dress sales, festive shopping and premium stock showcases, which are always good to visit.” 

The Children's Society Shop, Castle Bromwich, 20 Timberley Lane, Birmingham, B34 7EH 

“This shop is at the heart of the community. All the volunteers are amazing and go above and beyond to help the charity and customers.” 

“This charity shop stands out for its affordable prices, great quality and variety of items, and its welcoming, friendly staff. It's a place where you can find treasures while supporting a worthwhile cause.” 

Yorkshire and the Humber 

Barnsley Hospice, Retail Hub, Fall Bank Industrial Estate, Fall Bank, Barnsley, S75 3LS 

“The volunteers are amazing, always smiling and helpful and wanting to make your day better. The prices are very affordable and sometimes prices are dropped to help.” 

“The quality of the stock is absolutely fantastic with amazing prices. There is always a bargain to be had. The staff and volunteers are so lovely with the warmest of welcomes.”  

Cancer Research UK Boutique, 7 Market Place, Knaresborough, HG5 8AL 

"A wonderful shop with a great range of items. The staff and volunteers are friendly, a real joy to visit!"

"Friendly staff, a great location, and lots of different items at reasonable prices."

Emmaus Sheffield, Unit 5, Sipelia Works, Cadman Street, Sheffield, S4 7ZG 

“They are so versatile and have a fantastic selection of items. They are friendly and really helpful. Great prices make this a great store if you have a small budget as there is something for all budgets. They are an amazing team.” 

“The variety of items, friendliness of the staff who always take time to have a chat. Nothing is too much trouble.” 

Martin House Children’s Hospice, 34 Market Pl, Knaresborough, HG5 8AG 

“Lovely clean shop packed full with high-quality clothes, with vintage and unique pieces of household items. Always a friendly face behind till to help out!” 

“The shop is always neat, clean, well-organised and full of a huge variety of great quality bargains. Friendly helpful staff and a truly wonderful charity.” 

Rotherham Hospice, 87 Browning Road, Herringthorpe, Rotherham, S65 2NW 

“Very community centred. Lovely staff, always helpful and friendly, happy to chat. Very inclusive of its customers. Stock always well presented.” 

“A lovely, well-presented shop. Very friendly and inviting. Staff always welcoming and extremely helpful.  Always something new due to constant addition of new donations.” 

Yorkshire Cancer Research, 46 The Grove, Ilkley, LS29 9EE 

“I love this shop because it's so modern, spacious and thoughtfully laid out. The quality of the goods on offer is very high and it's fab that you can grab a cuppa from the in-store cafe whilst you're there perusing. There is always a warm welcome and a buzz about the shop.” 

“The volunteers are great. They are always welcoming and have a smile on their face. The clothes are always immaculately presented. I never feel awkward going in on my own. Whenever I have donated something, they are always very appreciative.” 

Congratulations to all the shortlisted shops. If your shop is on the shortlist, check out our top tips for sharing this with your supporters.